Job descriptionTroubleshootingUsing tools and techniques to identify the root cause of network issues. This can include monitoring logs, analyzing network traffic, and diagnosing system errors.Resolving issuesImplementing solutions to correct problems, such as updating software, deploying patches, or reconfiguring routers and switches.MonitoringContinuously monitoring systems to detect events and ensure that the current status is known.Event managementDetermining the significance of events and triggering the appropriate response.DocumentationKeeping a database of past issues to help with quicker resolutions and software development over time.CommunicationMaintaining communication channels within and outside the team to keep stakeholders informed.CollaborationWorking closely with IT and non-IT staff, including technical support, service provisioning, and sales teams.Job requirements