Receptionist
Gen24 Flybiz
- Mumbai, Maharashtra
- Permanent
- Full-time
- Greet visitors, guests, and students professionally and courteously.
- Provide accurate information regarding services, schedules, programs, and facilities.
- Maintain a clean, organised, and professional front desk area at all times.
- Manage visitor entry and maintain visitor logs.
- Answer, screen, and route incoming calls to appropriate departments.
- Handle email and in-person inquiries promptly.
- Provide basic troubleshooting assistance for common queries.
- Schedule appointments, meetings, or sessions.
- Maintain front office records, registers, and documentation.
- Handle incoming/outgoing mail and courier services.
- Coordinate with Directors Office, departments such as HR, Operations, or Guest Relations.
- Assist in managing conference rooms, classrooms, or briefing rooms.
- Guide crew members or trainees to briefing rooms.
- Share training slot updates, or facility rules.
- Support simulator/training centre guest coordination.
- Minimum: Graduate in any discipline.
- Preferred: Diploma in Hospitality, Aviation Management, Front Office Operations, or relevant field.
- 1–3 years of experience in front office/customer service roles.
- Experience in airline, hospitality, or academic environments is an advantage.
- Proficiency in MS Office (Word, Excel, Outlook).
- Familiarity with front desk or CRM software (optional).
- Ability to operate standard office equipment.
- Excellent verbal and written communication skills.
- Professional grooming and etiquette.
- Strong interpersonal and customer service orientation.
- Ability to multitask and prioritise.
- Problem-solving and conflict-handling abilities.
- Punctual, reliable, and well-organised.
- Customer Focus
- Confidentiality & Professionalism
- Team Collaboration
- Time Management
- Adaptability across dynamic environments
- Front-office based role.
- Requires extended periods of sitting/standing.
- Shift timings may apply depending on requirements.