Frontline Support Engineer

Gurgaon, Haryana
Permanent
Full-time

1 month ago

Realize your potential by joining the leading performance-driven advertising company!As a Technical Support Engineer (L1) on the Global Technical Support team in our Gurugram Office, you'll play a vital role in troubleshooting real-world client issues, learning continuously, and ensuring a seamless experience for Taboola's publisher partners.
You'll work closely with experienced support engineers, cross-functional teams, and global stakeholders to ensure a seamless experience for Taboola's publisher partners. This role provides hands-on exposure to Taboola's proprietary systems, web technologies, and industry-standard monitoring and analytics tools.To thrive in this role, you'll need:

2-3 years of experience in a technical support or customer-facing engineering role

Hands-on experience with HTML, CSS, JavaScript, and SQL

Familiarity with monitoring and analytics tools like Kusto, Grafana, BigQuery, or Google Analytics is a strong plus

Excellent verbal and written communication skills in English

Strong troubleshooting, analytical, and problem-solving mindset

Bonus points if you have:

Ability to manage multiple issues simultaneously in a high-pressure environment

Willingness to work in rotational shifts as part of a global 24x7 support model

How you'll make an impact:

Troubleshoot and resolve issues raised by publishers across Taboola's ad-serving stack, integrations, and reporting systems

Debug front-end code issues using HTML, CSS, JavaScript and related technologies

Handle daily support tickets, investigate performance alerts, and ensure timely communication with stakeholders

Collaborate with R&D, Product, and other internal teams to escalate and resolve more complex technical problems

Maintain accurate documentation of issues, solutions, and troubleshooting steps in internal systems

Participate in training and knowledge-sharing sessions to continually improve expertise and processes

Why Taboola?If you ask Taboolars what they love about working here, they'll tell you that they've been empowered to realize their full potential while growing and learning from and with smart and talented people. They'll also share more about:Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can't copy a company's culture.”

Well-being:Enjoy comprehensive benefits, including health coverage, fully stocked kitchen.

Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.

Work with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.
Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.About TaboolaTaboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.
Taboola works with thousands of businesses who advertise directly on Realize, Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola's technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.#LI-ST1#LI-Hybrid

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