Executive - Customer Service (0-3 yrs) Bangalore/Pune/Mumbai (After-Sales/Customer Service)
getwork
Mumbai, MaharashtraPune, Maharashtra
Permanent
Full-time
1 month ago
Role Overview:Job Title: Customer Service ExecutivePrimary Responsibilities :- Deliver foreign currency cash to customers' doorsteps (e.g., in Mumbai, Pune, Bangalore, where Niyo offers one-day delivery).- Verify customer identity and ensure compliance with RBI and KYC regulations (e.g., checking passports, PAN cards, travel documents).- Handle cash securely, ensuring accurate transactions and maintaining transparency.- Coordinate with the Niyo app backend for delivery scheduling and order tracking.- Provide customer support during delivery, addressing queries about forex rates or transactions.Work Environment :- Field-based role requiring travel within city limits. Expenses borne by company.- Interaction with Niyo's digital platform for real-time updates and customer details.- Emphasis on reliability, as Niyo promotes fast, secure, and compliant forex delivery. (ref:updazz.com)