Senior Supervisor, Quality Assurance Engineering

PowerSchool View all jobs

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 22 days ago
Overview:At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.Team OverviewOur Research & Development (R&D) team is the technical talent at the heart of our product suite, overseeing the product development lifecycle from concept to delivery. From engineering to quality assurance to data science, the R&D team ensures our customers seamlessly use our products and can depend on their consistency. Responsibilities:DescriptionThe Associate Manager, Quality Assurance Engineering, under the general direction of the Director, Quality Assurance Engineering, is responsible for leveraging deep expertise in software quality assurance, quality engineering, automation practices, and enterprise software development best practices to manage a team of quality engineers and drive quality initiatives that ensure the highest quality for all product deliverables. This role utilizes strong functional and technical acumen to guide the QA team’s participation in the agile development process, build effective relationships with stakeholders, and ensure on‑time delivery of new product features, enhancements, and bug fixes that delight end users.Key Responsibilities
  • Manages QA activities for technically complex areas of testing, including functional testing, test automation, performance, and load testing.
  • Partners closely with Product Management and Engineering to define sound test strategies, influence architecture and design decisions, and optimize QA resource utilization across teams.
  • Provides coaching, mentoring, and technical leadership to QA Engineers across manual, automation, performance, and AI‑augmented testing disciplines.
  • Fosters a strong quality‑first culture across engineering teams, promoting shared accountability for product health, preventative QA practices, and continuous improvement.
  • Leverages AI technologies to improve QA efficiency, accuracy, and productivity; strong experience with AI tools, prompt engineering, and AI‑assisted testing workflows is essential.
  • Drives measurable reduction in incoming customer‑reported defects through proactive quality strategies, comprehensive test coverage, and rigorous RCA and prevention practices.
  • Contributes to automation framework design and development, including writing and reviewing automated tests in Java and/or JavaScript/TypeScript.
  • Promotes and enforces modern QA best practices aligned with departmental goals, industry standards, and organizational quality objectives.
  • Represents the QA function throughout all phases of the SDLC and collaborates effectively with all contributing teams.
  • Implements ongoing quality improvement processes, partnering cross‑functionally to strengthen quality gates, coverage, and defect prevention capabilities.
  • Develops, monitors, and communicates QA metrics that help drive continuous improvement and team performance.
  • Anticipates project and release risks, takes corrective action proactively, and escalates as appropriate to ensure delivery commitments are met.
  • Provides clear and effective communication regarding issues, risks, objectives, and progress of QA initiatives.
  • Oversees planning and execution of testing efforts, ensuring proper resource allocation and adherence to committed timelines.
  • Directly supervises QA Leads and QA Engineers, ensuring quality and completeness of all testing artifacts.
  • Simultaneously manages multiple projects while maintaining high standards of quality and on‑time delivery.
  • Develops technology and quality strategies that support the organization’s long‑term vision and objectives.
  • Anticipates change and maintains operational plans that are flexible and adaptive.
  • Ensures delivery of high‑quality service and seamless cross‑team collaboration through strong understanding of business needs and customer expectations.
  • Builds and manages strong relationships throughout the organization to reinforce a culture of quality, service, and collaboration.
  • Continuously evaluates existing processes and tools, identifying opportunities for improvement and adopting modern, scalable solutions.
  • Leads organizational change initiatives related to new technologies, processes, and quality methodologies.
  • Performs other duties as assigned.
Qualifications:QualificationsTo be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Qualifications include:
  • 6+ years of software development, quality engineering, and/or quality assurance experience for enterprise software products
  • 2+ years of experience leading and managing QA teams
  • Bachelor’s degree in computer science or a related technology field
  • Strong understanding of the agile SDLC and contemporary QA processes, tools, and methodologies
  • Experience with AI-based testing practices, including use of AI tools, prompt engineering techniques, and applying AI-assisted workflows to improve efficiency, coverage, and defect detection
  • Demonstrated skills in project management, resource allocation, problem‑solving, and decision‑making while working with highly technical teams
  • Experience developing or testing automation for enterprise-scale web applications
  • Experience implementing defect-prevention practices, including RCA, quality gates, and upstream quality improvements
  • Demonstrated ability to promote a quality-first mindset and drive shared accountability for reducing customer-reported defects
  • Technical expertise in defining testing and automation strategies
  • Ability to review automation code (Java/JavaScript/TypeScript) and provide feedback to improve quality and coverage
  • Experience managing automated testing, performance, load, and stress testing
  • Prior hands-on coding experience in Java, JavaScript, or TypeScript
  • Strong analytical skills and experience implementing QA metrics such as defect profiles, test execution progress, and results reporting
  • Proven ability to drive quality improvement across the SDLC using measurable QA outcomes
  • Strong ability to manage multiple projects in a fast-paced environment with frequent interruptions
  • Adaptability and effectiveness in dynamic, changing environments
  • Ability to mentor and coach employees in performance, growth, and technical capability
  • Strong ability to influence cross-functional partners and lead adoption of modern QA and AI-driven testing practices
EEO Commitment:EEO CommitmentPowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

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