Customer Account Manager - APAC

Mumbai, Maharashtra
Permanent
Full-time

23 days ago
Apply easily

Company DescriptionWhat if companies had truly informed, engaged, and influential employees?This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for , , and .11 years later, Sociabble is used in more than 180 countries, by companies such asInternational since day 1, the company has offices inSociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years. By building the company, they were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. They created a boostrapping culture. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.It is in the Customer Success team that a permanent position is vacant:Job Description✨ Customer Account ManagerAs a Customer Account Manager, you are responsible for the business strategy and development of your client portfolio in APAC. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions.You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams.Your role is structured around four strategic pillars:Account managementResponsible for driving growing financial revenue by securing renewals and identifying growth opportunities within your portfolioBuild a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindsetManage the entire sales cycle, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals within your portfolioStrategic advisoryAct as a trusted advisor to clients (C-levels, Sponsors, Communication, HR…), understanding their business challenges and guiding them on engagement strategies related to communication and advocacyDefine the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goalsLead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholdersDriving Sociabble deployment & adoptionOversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)Ensure that project actions executed with the DPM align with the client’s long-term strategic needsRelay client feedback to the Product teams to contribute to platform improvementsProactively suggest internal process enhancements to optimize the customer experienceInspire, manage & share knowledgeWorking directly with the DPM, you ensure a clear division of responsibilities and create an efficient, dynamic working environmentEmbody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clientsQualificationsQualificationsThe ideal Candidate✅ Education & experienceUniversity degree in commercial, digital, or engineering fields4+ years of hands-on experience as an Account Manager with project management exposure3+ years of experience handling both indian & APAC clients✅ Sales & account management expertiseStrong background in long and complex sales cycles, using various methodologiesProven ability to manage multiple projects simultaneously in a fast-paced environmentFull sales cycle experience: renewals, upsells, cross-sells, and negotiations✅ Languages & work StyleFluent in English (C2) – mandatoryHighly autonomous, self-motivated, and results-drivenAbility to perform at a high level in a full-remote settingStrong team player, able to collaborate effectively across teams and departmentsProactive mindset, taking initiative and anticipating client needs✅ Stakeholder engagement & client relationsSkilled at engaging with C-level executives, HR Directors, Communication Directors, and Project ManagersAbility to build and maintain long-term strategic relationships, including with large accountsStrong service orientation, with a mix of analytical and synthesis skillsEssential skills & knowledge✔ Expertise in new technologies, SaaS, and digital transformation
✔ Deep understanding of internal communication, social networks, and community management
✔ Team management experience is a plus – while not mandatory, prior leadership or mentoring experience is highly valuedMandatory experience (please note that applications that do not meet these criteria cannot be considered)Minimum 4 years in a related position, including experience handling APAC customers
Fully bilingual in English(C2 level required)
Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation)
Ability to manage multiple complex projects simultaneously
Demonstrated expertise in High-Touch portfolio managementAdditional InformationOur perks:Join an international Scale Up SaaS that’s certified as a and as a “Best Workplace” for 2023.Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions!Enjoy benefits designed for your well-being at work: healthcare support, paid leaves and sick days.Find your perfect balance with hybrid and flexible work (#LI-Hybrid), all while reuniting with your team in our beautiful office in Bombay each Thursdays.Connect with your colleagues through numerous events: afterworks, team buildings, town halls.Choose a committed company: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions.☀️ Embody our values: kindness, ambition, humility. At Sociabble, we are " ".Our recruitment process:

Video meeting (45 minutes) via Teams with Lousia, Talent Acquisition.
Manager interview (1h30) with Laura, Chief Customer Officer.
Interview (45 minutes) with Krusha, Head & Director of APAC.
Simulation (1h) with Krusha, Laura & Jeoffrey, Customer Success Director.
Informal meeting (15 minutes) with Vaibhavi, Digital Project Manager.
Reference check

Important information before applying:Permanent PositionBased in MumbaiAll your information will be kept confidential according to EEO guidelines.

Sociabble