Application Engineer

Chennai, Tamil Nadu
Permanent
Full-time

1 day ago

Job Category: Applications & Systems EngineeringJob Description:Job SummaryAs a Shutdown, Turnaround & Outage (STO) Application Specialist, your primary responsibility is to ensure exceptional customer satisfaction by efficiently providing a turnkey quote solution for STO valve engagements. Your role is crucial in creating positive customer experience, enhancing the overall efficiency of providing the end user with turnkey plan of action, allowing for better customer outcomes and providing our Channel Partners with displacement opportunities.In This Role, Your Responsibilities Will Be:

Respond promptly to customer STO inquiries with quotes on spare parts, replacement valves, displacement valves with Management of Change (MOC) support through various communication channels, including phone, email, and chat.
As part of the MOC provide datasheets, spare parts and competitive edge on Emerson products
Support Sales by highlighting key differentiations between current install & new offering.
Develop training materials for understanding competitor displacement opportunities
Create process automation tools to drive speed and efficiency on STO Quoting activity
Execute the quotes with best lead time estimates by evaluating current and future inventory levels in ERP and planning to ensure fast conversion to the operations team.
Meet and exceed performance metrics, including response time and on time delivery of quote packages
Maintain accurate and detailed records of customer interactions, issues, and resolutions.
Any other duties as assigned by the Manager

Who You Are:You respond with a sense of urgency keeping the focus on customer requirements.You have a passion for learning about different products and also are focused on maintaining high quality in the work you do and meeting committments. You actively seek guidance from relevant sources to learn and upskill yourself where possible.For This Role, You Will Need:

Bachelor's Degree in Engineering or Management or prior experience in a similar role
Self-motivated and have a positive attitude
Technical qualification in a mechanical field highly desirable
Ability to work unsupervised and as part of a team
Excellent written, verbal, and math skills
Excellent interpersonal skills
Proficient in Microsoft Word, Excel, and PowerPoint

Preferred Qualifications That Set You Apart:

Knowledge of pressure relief valves
Knowledge of SAP ERP
Working knowledge of Microsoft Power Platform

Our Culture & Commitment to YouAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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