Technical Writer

• Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences.
• Deliver post-sales content for online documentation (i.e., help articles release notes, etc.) as well as provide UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams.
• Integrate graphics and illustrations to improve the quality and usability of the documentation.
• Work cross-functionally with SMEs in the Engineering, Field Support, Sales, Training, and Product Marketing groups.
• Lead and mentor other technical writers on the team, and assist with documentation project scheduling and management.
• Assist in defining standards, style, and terminology.
• An environment where you will be working on cutting edge technologies and architectures.
• A fun, passionate, and collaborative workplace.

• 3-5 years of experience in technical writing.
• Bachelor's degree in technical writing, communications, or a related field (i.e., technical writing/communications certifications are also acceptable).
• Excellent oral, written, analytic, and organizational skills.
• Detail orientated, and able to think and write in context with the target audience.
• Ability to mentor and influence without authority.
• Self-motivated and effective in a fluid environment.
• Experience writing REST API documentation.
• Hands-on experience with OpenAPI Specification (Swagger) and JSON.
• Hands-on experience with JIRA and/or Confluence.
• Must possess creativity and a sense of humor.
• Able to work independently and as part of a team.

• Experience in writing online help and knowledge base articles.
• Experience working in an Agile environment.
• Experience in network and/or cloud security.
• Experience with web-based or mobile products.
• Hands-on experience with HTML5/CSS.

Zscaler