CUSTOMER SERVICE ASSOCIATE - TRENDS (BANGALORE)

• Greet customers warmly and provide personalized assistance throughout their shopping journey
• Understand customer needs and recommend appropriate apparel and accessories
• Demonstrate product knowledge including fabric, fit, care instructions, and styling suggestions
• Achieve individual and team sales targets through effective selling techniques
• Handle customer inquiries, complaints, and returns professionally and efficiently
• Build and maintain customer relationships to encourage repeat business
• Process transactions accurately using the Point of Sale (POS) system
• Inform customers about ongoing promotions, loyalty programs, and special offers

• Maintain visual merchandising standards as per company guidelines
• Ensure merchandise is properly displayed, priced, and accessible to customers
• Conduct regular stock checks and participate in inventory management
• Replenish merchandise on the sales floor from the stockroom as needed
• Maintain cleanliness and organization of assigned sections/departments
• Ensure fitting rooms are clean, organized, and customer-ready at all times
• Follow cash handling procedures and maintain till accuracy

• Assist in receiving, checking, and organizing new merchandise deliveries
• Ensure proper tagging, labeling, and security measures for all products
• Report damaged, defective, or missing items to the Department Manager
• Participate in monthly/quarterly stock-taking activities
• Maintain awareness of stock availability to provide accurate information to customers

• Adhere to company policies, procedures, and code of conduct
• Follow safety and security protocols to prevent theft and ensure a safe environment
• Maintain professional appearance and grooming standards as per company dress code
• Complete assigned daily tasks within specified timelines
• Report daily task completion status to SM/DM at end of shift

• Work collaboratively with team members to achieve store objectives
• Participate in team meetings, training sessions, and store events
• Support colleagues during peak hours and high-traffic periods
• Share customer feedback and market insights with management

• Sales achievement against individual and team targets
• Customer satisfaction scores and feedback
• Average transaction value and units per transaction
• Task completion rate and adherence to timelines
• Attendance and punctuality
• Visual merchandising compliance
• Till accuracy and cash handling
• Product knowledge assessment scores

• Minimum Required: 12th Pass (Higher Secondary Certificate)
• Graduation is desirable but not mandatory

• 0-2 years of experience in retail, customer service, or hospitality
• Freshers with strong customer orientation are encouraged to apply

• Excellent communication and interpersonal skills
• Customer-focused attitude with a passion for fashion/apparel
• Basic numeracy and cash handling ability
• Ability to work in a fast-paced retail environment
• Team player with a positive attitude
• Flexibility to work in shifts, weekends, and holidays

• Knowledge of fashion trends and styling
• Regional language proficiency (as per store location)
• Prior experience with POS systems
• Sales and persuasion skills
• Problem-solving ability

• Ability to stand for extended periods (6-8 hours)
• Ability to lift and move merchandise (up to 10-15 kg)
• Mobility to move around the store floor throughout the shift
• Visual acuity for merchandise inspection and display arrangement

• Work Schedule: Rotational shifts including weekends and public holidays
• Working Hours: 8-9 hours per day (as per shift roster)
• Environment: Air-conditioned retail store with moderate noise levels
• Peak Periods: Extended hours during festive seasons and sale periods

• Customer Focus: Demonstrates genuine care for customer needs and satisfaction
• Integrity: Maintains honesty and ethical standards in all interactions
• Adaptability: Adjusts to changing priorities and business needs
• Initiative: Takes ownership of tasks and proactively seeks solutions
• Learning Agility: Shows willingness to learn and apply new skills
• Professionalism: Represents the Trends brand positively at all times

• Competitive salary as per industry standards
• Performance-based incentives
• Employee discount on Trends merchandise
• Health insurance coverage (as per company policy)
• Paid leave and holidays
• Training and development opportunities
• Career growth prospects within the organization

• Expertia Platform (Internal Job Portal)
• Walk-in interviews at store location
• Email: [HR Email Address]
• Contact: [HR Contact Number]

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