Technical Support Engineer 2 (I6)
- Bangalore, Karnataka
- Permanent
- Full-time
As a Technical Support Engineer, you will provide operational support through varied process activities to support business need and also research and obtain specific information/details requested by customer.You will:
- Establish working knowledge & application of specialized tool sets required for role
- Demonstrate internal operational knowledge of process workflow
- Apply specialized knowledge to daily work efforts
- Strong understanding of the work processes and procedures
- Understand Knowledge Management tools and technologies and can use them. Considers the implications of business solutions to the current and future environment Broad knowledge of all related processes
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential Requirements
- Proficient in EXCEL, preferable to have Advanced excel skills (vlookup, pivot table, etc.)
- CHAT (SFDC Lightning), Macro use and Other Dell internal tool.
- Ability to handle multiple workstreams. Proficient in Chinese/Japanese/Korean and English (Written – Verbal).
- Ability to handle difficult customer engagements, De-escalation skills.
- Intermediate SQL, Knowledge of power BI & Tableau, Basic Project Management skills.
- 2 to 4 years of relevant experience in customer or technical support roles
- Proficiency in Chinese/Japanese/Korean Language