About the job:The Private Onboarding (POB) department has to show increased profitability by ensuring a compliant, cost efficient and scalable platform across all of Saxo Bank offices. The processing must actively contribute to delivering a coherent, consistent and smooth Saxo experience.Responsibilities:Language Translation: To translate required French Language documents to English.Onboarding: Be familiar with general onboarding standards for private individuals. Deliver timely onboarding within the agreed Onboarding SLAs on processing time and quality in production. Deliver a strong and consistent client experience providing for the Saxo Experience. Be able to use risk-based approach while ensuring that the Saxo Group is not exposed to regulatory or compliance risk. Ensure that KYC quality is high, and that client risk is kept under control.Regulatory capabilities & Strong client risk management: have basic knowledge of locally important regulatory requirements and background legislation. Contribute to efficient and thorough CDD & EDD processes is conducted during onboarding and that cost-efficient and quality focused ongoing due diligence (ODD/OEDD) on client’s takes place, with the correct frequency and when alerts are raised.Onboarding process efficiency: Support wherever needed the development of digital, transparent and simple processes which are easily managed, optimized and monitored. Remove complexity and increase productivity by active participation in process improvement/lean processes. Streamline and optimize Onboarding processes where possible and contribute actively to creating and maintaining global policies, procedures and work instructions.Reporting and issue handling: consult next level management in case critical issues to ensure that needed elements are escalated to GTL & GH to ensure visibility, engagement and interaction.Mandate:You are fluent in French (CEFR/IELTS level C1 and above or M.A. degree in French Language): Professional proficiency in French is required so you can help our French speaking clients.Relevant experience should be at least 2-3 Years into Onboarding and KYC with proficiency in French language.You are organized, eager to learn and able to stay on top of several tasks at the same time.You enjoy helping clients and have a curious and problem-solving mindset.Some work experience with high volume client interactions is beneficial, but not mandatory.To interact and if necessary, escalate with any part of Saxo to ensure compliance, operational efficiency, proper business procedures and client focus on Onboarding - working closely with relevant stakeholders securing this.Deliver into the key Onboarding priorities and cross departmental projects agreed with the Global head of Onboarding.We offer:The COO organisation is responsible for building, constantly developing and improving the full digital value chain that we deliver to our clients and partners. This is done in close collaboration with the Saxo Experience Office and supports the bank in always providing a world-class digital Saxo experience in an efficient, stable and scalable way.At Saxo IT and the business are integrated, ensuring end-to-end ownership. We are organized based on what we want to do for our clients rather than on subject matter expertise. Within COO you will work together with people from different disciplines, but all with the same goal in mind: making a positive difference for our clientsThe COO umbrella includes the following departments: Operations, Security & Financial Crime Prevention, Trading and our ‘Backbone’ consisting of Enterprise Architecture, Infrastructure, Data Platforms, Workplace Service Management, DevOps Lifecycle Management and IT Business Management.We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact – no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!How to apply:Click the Apply button to create an account and upload your resume (and a short motivation). We look forward to getting to know you better!
