Customer Relations Coworkers - Shopping Experience (24 Hours 4 Days Contract - Part Time)
- Mumbai, Maharashtra
- Permanent
- Part-time
- The IKEA values reflect my own values and give me energy.
- I am passionate about growing business and people together using the experience and skills of our people in the best way.
- I am driven to exceed my goals.
- I enjoy working in a fast-paced and future-oriented retail environment.
- I have a desire to learn and want to improve my skills, using this to the benefit of the IKEA Brand and for growing personally
- I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
- My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed.
- I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
- I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
- I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
- I am empowered to solve customer complaints within my level of authorisation. I
- I know how to assemble IKEA products so I can assist customers who have difficulties assembling them. I also exchange component parts when they are needed.
- I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
- I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers' future shopping experiences.
- I ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.
I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability. I do this by:
- ensuring I know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers'.
- understanding the importance of accurate stock inventory and how my own actions impact on this.
- understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers' shopping experience.
- contributing to my department's action plan and taking ownership for my part in its delivery.
- listening to feedback from customers when it is given and passing this on to my manager.
- Working with my manager to identify solutions to customer issues.
- I am available to help and support colleagues when needed.
- I actively work together with other store functions to continuously improve the shopping
- I value other colleagues 'ways of working and I learn from those who work differently to me because I understand we are most effective when we work together and amplify each
- I share my knowledge with my colleagues and encourage them to do the same.
- I keep my colleagues informed so that they can perform their roles effectively.
- I am responsible for my own development and look to my manager to support me in improving my competence.
- I know the Customer Relations action plan and support the goals and targets given to me
- I have an overview of the store action plan and understand how the Customer Relations action plan supports this.
- I know our daily and weekly service targets and this drives me to improve our service delivery.
- I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
- I follow cash handling procedures to ensure the security of all monies received.
- I continuously look for more effective ways of working to reduce costs
To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:
- secure an easy buying process from home to home
- understand and match customers' needs and expectations now and in the future.
I ensure my department/work area is effective for my customers', and cost-efficient for my store. I handle complaints and claims efficiently and with empathy. I handle payments in an efficient, accurate and friendly way. I always aim to create a positive experience for our customers so they will want to return and shop with us again and again. I actively work towards fulfilling the four tasks of the store:
- To act as a highly efficient, and staffed, sales mechanism.
- To show home furnishing solutions full of inspiring home furnishing ideas.
- To serve as a well-qualified home furnishing specialist.
- To provide a day out for the whole family.
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!