Manager –Training & Technical Support

FAAC Technologies

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 13 days ago
About FAAC TechnologiesFAAC Technologies is a global leader in access automation and parking solutions, with over 3,800 employees in 31 countries across 5 continents. Headquartered in Bologna, Italy, and founded in 1965, we design innovative systems that simplify and secure the movement of people and vehicles—whether through automated gates, access control, doors, or smart parking solutions. Our two main business areas, Access Solutions and Parking Solutions, serve customers worldwide with a commitment to quality, innovation, and service.Working in Installation & Service in FAAC TechnologiesAt FAAC Technologies, working in Installation & Service means solving real challenges with smart technology in a human-centered and ethically grounded environment.You'll be part of a culture of lifelong learning that sparks the growth of innovation, where your voice is heard, and your contribution is fairly recognized.Here, strong interpersonal bonds foster a sense of belonging — and a shared ambition to grow into some of the most capable and respected service professionals in our industry.Here, your ideas open doors​. Your talent opens opportunities​ and, together, we open worldsYour RoleMagnetic FAAC India Pvt Ltd is currently looking for a Manager –Training & Technical Support for its location in Chennai, India.Key Responsibilities
  • Prepare compliance documents for products & support sales team on technical aspects
  • Train system integrators/ End customer's/ service partners on our products
  • Support service team for troubleshooting of issues which service team is not able to resolve
  • Train & support system integrators on implementing the SDK level integration with barriers
  • Create and maintain product database which consists of the following
  • Product Datasheets
  • Product Images
  • Product Layouts
  • Product Manuals
  • Product troubleshooting videos
  • Create test plans and do testing of the products/third party components/firmware's
  • Prepare all the necessary documents like manuals, design documents etc. pertaining to products
  • Supporting project team on technical aspects and participate in customer meetings to capture engineering inputs
  • Coordinating with quality and production team during FAT
Must have:5+ years of ELV products experience in [Automation/Access control industry]Electrical Knowledge, Documentation.Excellent communication and collaboration skillsProactive, adaptable, and solution-oriented mindset.Time to unlock new opportunities? Join us and open the door to your future!

FAAC Technologies