
Senior Officer- Credit Control & Sanction
- Bangalore, Karnataka
- Permanent
- Full-time
- Encode/Process of Credit limits, Facility Offer Letter (FOL) and other related releases from documentation unit, Project Payment Certificate (PPC) discounting / settlements, Share Valuation Report (SVR), availment tickets (ATs), suspension of interest, write-off entries, charges and fees, fixed deposit lien release and all other limit control related tasks.
- Preparation of Internal Memos (IOMs), Customer grade change, Liability / No Liability Certificates
- Process of Corporate obligor details based on the requests received from UAE or International Credit Units in line with the local regulations of the respective jurisdictions.
- Adherence to published Standard Operation Procedures (SOP), understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank.
- Ensure encoding/processing of daily or periodic tasks, updation of daily unit activity tracker, proper archival of documents in custody, monthly activities including review of Credit limits in GLCMS, accuracy with regards to application of interest rates in system (ADI/ACI/GDI/GCI)
- Ensure completion of all daily task allocated through emails or any other workflow channels in use and to update internal stakeholders accordingly.
- Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures.
- Ensure adherence to published Standard Operation Procedures (SOP), understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank.
- Create adequate back-ups for self to ensure operational continuity.
- Report Key Risk Indicators (KRI) and Operational near miss/loss incidents in a timely manner
- Recognizing process enhancement opportunities
- Participate in creation and periodic updation of Standard Operation Procedures (SOP) and Process Notes and other related operational guidelines.
- Undertake special projects/assignments as and when delegated by Manager, Team leader, HCCU and HCAD ensuring timely and adequate engagement.
- Policies, Systems, Processes & Procedures
- Continuous Improvement
- Reporting
- Zero Loss; NIL near miss / income leakage event; target zero high risk error
- Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
- Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
- Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).
- NIL critical findings in regulatory /external/internal audits.
- No. of PI (process improvement) proposals found beneficial by management. No. of successful PIs implemented
- Work with the line manager in introducing strong tools/processes to identify/ease BAU risks attached to the unit.
- Pursue opportunities for enhancing operative efficiencies along with adequate monitoring
- Ensure excellent housekeeping standards at all times.
- Bachelor's degree or related discipline.
- With at least 3 years of experience in Corporate Credit Administration (limit control and sanction) in Banking Industry