Senior Executive

EXL Service

Gurgaon, Haryana
Permanent
Full-time

30 days ago

Job Description:Job Description

Monitor and track incoming Zendesk dispute tickets daily.
Coordinate with Fraud team for timely ticket resolution and necessary escalations
Communicate decisions and next steps with customers in relation to their dispute tickets
Prepare and validate ACH data related to processed tickets
Extract and review transaction failures
Perform reversals using operator tools as needed
Log coaching notes for errors identified during ticket reviews
Re-file tickets in cases of incomplete or incorrect submissions
Process credit adjustments to member accounts after successful resolution
Handle debit card stop-pay requests
Close active debit cards for accounts that have been closed

Desired Skill

High communication skills - strong written communication skills
Multitasking: Able to toggle between multiple screens
Strong attention to detail and coordinating skills

● Accurately input data into the company system without errors● Research, analyze, and review data to ensure transactions are correct, balanced, and completed● Ability to recognize potential problems that require escalation and partner with the appropriate stakeholders to find a solution to the problem● Collaborate with colleagues to ensure the team's procedures are efficient and up-to-date.● Investigate missing payments using various systems● Updates loan data on internal systems as required.● Performs all functions following all applicable laws and regulations, including but not limited to the Fair Credit Reporting Act (FCRA).● Ensures confidential, sensitive information and data of the Company is secured and disposed of following company policies and guidelines.● Review and process physical checks and checks received via the Lockbox● Process Credit Card Payments and PL Payments● Process overpayment refunds for Personal loan accounts● Notate and update credit card bankruptcy● Research and answer tickets in a timely manner● Process incoming correspondence received in the Lockbox● Print and mail statements to borrowers who have opted out of digital statements.● Assist other departments within the Center of Excellence with check reviews as needed.Education Requirements and Work Experience

Basic understanding of banking and payment processing
Minimum 18 months of customer service experience (US Preferred)
Graduate with B.Com.

EXL Service

Apply Now