Bartender

• Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

• Know the daily targets and projections

• Attend lunch and dinner brief with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

• To be fully conversant with all services, offers, promotions and facilities offered by the hotel

• Communicate effectively between all internal workplace restaurant departments i.e managers, kitchen staff, bar tenders.

• Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management

• Adhere to the correct restaurant pathways

• To alert any potential problems to your direct supervision, where possible before they arise

• Attend all training where required, having an avid interest in learning and education surrounding their venue and products

• To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety

• To carry out any other reasonable duties and responsibilities as assigned

• Update guest notes 100% i.e. make detailed guest notes after service on each of your own tables

• To be charismatic and make conversation easily and with an array of people

• To be driven by achieving a rounded sales experience, using selling skills as trained

• Able to effectively manage their dedicated working areas and delegate where appropriate

• Meets sales mix expectations

• Meets sales and spend forecasts

• Have a thorough understanding of the local industry

• Following international and local Bar and Drink trends

• Closely follow and complete opening and closing procedures and check lists for the bar and obtain a manager signature

• Serve alcohol responsibly and report any concerns to duty manager immediately

Hyatt