Customer Service Associate Logistic incharge (GAP)

• Logistics Coordination (Mandatory skill): Proven experience in coordinating inbound and outbound logistics activities, ensuring timely and efficient movement of goods across warehouses and retail stores.
• Inventory Management (Mandatory skill): Practical knowledge and experience in tracking stock levels, managing inventory discrepancies, and ensuring optimal inventory health using recognized practices.
• SAP (Mandatory skill): Hands-on expertise with SAP modules related to inventory and logistics for real-time data entry, reporting, and transaction management is crucial for this role.
• MS Excel: Proficient in using advanced features of MS Excel for data analysis, reporting, inventory tracking, and logistics planning, including functions, pivots, and lookups.
• Customer Support: Ability to provide prompt, empathetic, and effective support to customers and internal stakeholders, ensuring queries and issues are resolved efficiently.
• Data Entry: Strong attention to detail in entering, updating, and verifying logistics and inventory data accurately in relevant databases, preventing errors and discrepancies.
• Documentation: Capability to manage and maintain accurate records of inbound/outbound shipments, stock transfers, and related logistics documentation as per company protocols.
• Analytical thinking: Ability to identify logistics bottlenecks, monitor performance indicators, and propose practical solutions to improve operational efficiency and customer satisfaction.

• Coordinate daily logistics activities, including receiving, dispatching, and tracking shipments to ensure seamless operations between warehouses and retail locations.
• Monitor and execute inventory management processes, conduct routine stock audits, and reconcile discrepancies across physical and system records using SAP.
• Utilize SAP to manage all inventory transactions, generate required reports, and ensure data integrity related to logistics movements and stock levels.
• Maintain proactive communication with transportation partners, vendors, and internal teams to ensure timely resolution of logistics-related queries and issues.
• Provide high-quality customer service by addressing order statuses, delivery timelines, and resolving complaints or concerns in a professional manner.
• Prepare and maintain comprehensive documentation for inbound and outbound shipments, stock adjustments, returns, and logistics reports in line with audit requirements.
• Leverage MS Excel for daily reporting, tracking KPIs, and presenting relevant logistics data to management and other business stakeholders for informed decision-making.
• Identify opportunities for process improvement within logistics and inventory operations, participating in initiatives to streamline workflows and increase service quality.

Expertia AI Technologies