Operations Manager

TeamStar Consultancy

  • Ahmedabad, Gujarat
  • Rs. 45,000 per month
  • Permanent
  • Full-time
  • 2 months ago
Operation Manager(Duties & Responsibility)As an Operation Manager, will be responsible for overseeing the operations of outlet within a hospitality establishment. Your main duties will include managing the staff, ensuring customer satisfaction, maintaining the outlets financial performance, and implementing marketing strategies.Key Responsibilities1.Staff Management:
  • Hire, train, and supervise staff members to ensure high levels of customer service and operational efficiency.
  • Create work schedules and assign tasks to optimize productivity and service quality.
2.Customer Service:
  • Ensure exceptional customer experiences by addressing inquiries and resolving complaints promptly.
  • Monitor customer feedback and implement necessary changes to improve service.
3.Financial Oversight:
  • Prepare and manage budgets, track financial performance, and implement cost control measures to enhance profitability.
  • Analyze sales data and develop strategies to meet or exceed sales targets.
4.Inventory Management:
  • Maintain optimal stock levels, manage inventory to prevent shortages or excesses, and coordinate with suppliers for timely deliveries.
5.Operational Standards:
  • Ensure compliance with health and safety regulations, cleanliness standards, and company policies.
  • Develop and enforce operational procedures to maintain quality and efficiency.
6.Marketing and Promotions:
  • Implement marketing strategies to attract customers and increase sales, including organizing special events and promotions.
Experience:
  • Proven experience in a managerial role within the retail or hospitality industry is essential.
Skills:
  • Strong leadership, communication, organizational, and problem-solving skills are crucial for success in this role.
  • Overall, the role of an Outlet Manager is vital for ensuring the smooth operation of the outlet, enhancing customer satisfaction, and driving business success.

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