Solutions Project Engineer
LMI Technologies
- Bangalore, Karnataka
- Permanent
- Full-time
- Frequent support of solution projects, including hardware setup and software deployment, testing, and configuration.
- Frequent discussion of solution project challenges with VSE and TPM and move the project forward.
- Frequent visits to customer site to support pre-sales activity at a technical level.
- Suggest and modify hardware mounting and settings to deliver data quality per project requirements.
- Develop and modify algorithms and software onsite to verify performance and meet customer requirements.
- Perform testing of samples sent in by customers (to determine if our sensors meet the application requirements) and report results.
- Work closely with customers to identify technical requirements and propose solutions for customer’s applications.
- Create software that is used for test, demonstration, and evaluation purposes to promote the use and sale of LMI products. All software is created within the R&D software design guidelines and in cooperation with the R&D department.
- Provide training or product demonstrations to existing and potential customers on LMI’s premises or at the customer’s premises.
- Log all customer support interactions in LMI’s customer support ticketing software, ensure these records are updated regularly, and issues are resolved in the quickest time possible.
- Develop strong relationships with key customer personnel at technical levels.
- To learn and become proficient in the operation, characteristics and performance of all LMI sensor products.
- Continually provide feedback as to how LMI’s products or services can be improved to enhance our customer's experience
- Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent.
- Minimum 2-3 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study.
- Minimum of 2-3 years customer service experience or equivalent work experience.
- Strong working knowledge of industry standards and best practices in their discipline.
- Excellent knowledge of tools required by their discipline (Software – Visual Studio [C, C++, C#,], Labview, PLC programming, Mechanical – SolidWorks, Electronics – Wiring and setup, basic soldering skills) with demonstrated ability in past project accomplishments.
- Problem solving skills using a clear understanding of facts and implementation of test plans and solution strategies.
- Solid interpersonal skills for proper function in a team environment.
- Exceptional verbal and written communication skills with proficiency using Microsoft Office and Google products.
- Exceptional organizational and prioritization skills.
- Self-motivated, have a positive attitude and a results oriented approach to business.
- Demonstrated ability to work independently as well as in a team environment.
- A valid passport and the ability to travel frequently domestically or international.
- Tolerable against Frequent travel and onsite support.