We are seeking a highly skilled System Analyst proficient on Mobile apps development technologies and frameworks. This role is responsible for troubleshooting user-reported incidents, resolving system issues, performing proactive and preventive maintenance to resolve issues faster and maintain higher uptime. In addition, the analyst will contribute to ongoing enhancements and optimizations of mobile platforms built using Kotlin (Android) and Swift (iOS), fulfilment of service requests as well. The ideal candidate will have a strong background in mobile development and support, a problem-solving mindset, and the ability to collaborate across development, QA, and operations teams. Key responsibilities for L2 Analyst role. Analyse and resolve user-reported mobile application issues across Android and iOS platforms. Investigate system errors, crashes, and performance issues; provide timely workarounds or permanent fixes. Work with other partners, interfacing application teams in Triaging issues and resolution. Respond to service requests, user queries related to mobile applications (configuration, data corrections, access issues, etc.) Monitor mobile application logs, analytics, and crash reports to proactively detect and resolve issues. Apply patches and perform routine maintenance to ensure application availability. Mandatory skills 4 to 8 years of prior experience in mobile application support and development (L2 or L3 roles) 2 to 4 years of experience in Kotlin (Android) and Swift (iOS) development frameworks is required. Experience in AWS services, Relation data base skills is required. Hands-on experience with mobile logging and analytics tools (Firebase, Crashlytics) Exposure to Integrations via API gateway, REST APIs Good understanding on IAM & Authentication. Experience on Gluu authentication product would be advantage.
