
Capacity Manager - L1
- Mumbai, Maharashtra
- Permanent
- Full-time
- Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
- Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues
- Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources
- Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
- Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources
- Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so
- Monitoring patterns of business activity and service level plans
- Influencing Demand Management, in conjunction with Finance Management as appropriate
- Decide which components needs upgrade at what time and calculate the cost
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