Job RequirementsRole/Job Title: Customer Service Executive - Retail Liabilities InboundBusiness: ServiceFunction/ Department: Customer ExperiencePlace of work: Customer Contact Center (Phone Banking unit)Roles & Responsibilities:'1. Productivity2. Maintaining Service Quality3. Average Handling Time4. First Contact Resolution5. Maintaining TAT for all customer requests6. Channel Migration to alternate channelsSecondary Responsibilities:'Drive all the initiatives in the Customer contact center.Key Success Metrics:'Productivity, Average handling time, First contact resolution
