L3 Production support

UST

  • Hyderabad, Telangana Bangalore, Karnataka
  • Permanent
  • Full-time
  • 16 days ago
Job Description:Role Proficiency:Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activitiesOutcomes: * Interpret the application/feature/component design to develop the same in accordance with specifications.
  • Code debug test document and communicate product/component/feature development stages.
  • Validate results with user representatives; integrates and commissions the overall solution
  • Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions
  • Optimises efficiency cost and quality.
  • Influence and improve customer satisfaction
  • Set FAST goals for self/team; provide feedback to FAST goals of team members
Measures of Outcomes: * Adherence to engineering process and standards (coding standards)
  • Adherence to project schedule / timelines
  • Number of technical issues uncovered during the execution of the project
  • Number of defects in the code
  • Number of defects post delivery
  • Number of non compliance issues
  • On time completion of mandatory compliance trainings
Outputs Expected:Code: * Code as per design
  • Follow coding standards
templates and checklists * Review code – for team and peersDocumentation: * Create/review templateschecklists
guidelines
standards for design/process/development * Create/review deliverable documents. Design documentationr and requirements
test cases/resultsConfigure: * Define and govern configuration management plan
  • Ensure compliance from the team
Test: * Review and create unit test casesscenarios and execution * Review test plan created by testing team
  • Provide clarifications to the testing team
Domain relevance: * Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client.
  • Learn more about the customer domain identifying opportunities to provide valuable addition to customers
  • Complete relevant domain certifications
Manage Project: * Manage delivery of modules and/or manage user storiesManage Defects: * Perform defect RCA and mitigation
  • Identify defect trends and take proactive measures to improve quality
Estimate: * Create and provide input for effort estimation for projectsManage knowledge: * Consume and contribute to project related documentsshare point
libraries and client universities * Review the reusable documents created by the teamRelease: * Execute and monitor release processDesign: * Contribute to creation of design (HLDLLD
SAD)/architecture for Applications/Features/Business Components/Data ModelsInterface with Customer: * Clarify requirements and provide guidance to development team
  • Present design options to customers
  • Conduct product demos
Manage Team: * Set FAST goals and provide feedback
  • Understand aspirations of team members and provide guidance
opportunities
etc * Ensure team is engaged in projectCertifications: * Take relevant domain/technology certificationSkill Examples: * Explain and communicate the design / development to the customer
  • Perform and evaluate test results against product specifications
  • Break down complex problems into logical components
  • Develop user interfaces business software components
  • Use data models
  • Estimate time and effort required for developing / debugging features / components
  • Perform and evaluate test in the customer or target environment
  • Make quick decisions on technical/project related challenges
  • Manage a Team mentor and handle people related issues in team
  • Maintain high motivation levels and positive dynamics in the team.
  • Interface with other teams designers and other parallel practices
  • Set goals for self and team. Provide feedback to team members
  • Create and articulate impactful technical presentations
  • Follow high level of business etiquette in emails and other business communication
  • Drive conference calls with customers addressing customer questions
  • Proactively ask for and offer help
  • Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.
  • Build confidence with customers by meeting the deliverables on time with quality.
  • Estimate time and effort resources required for developing / debugging features / components
  • Make on appropriate utilization of Software / Hardware’s.
  • Strong analytical and problem-solving abilities
Knowledge Examples:
  • Appropriate software programs / modules
  • Functional and technical designing
  • Programming languages – proficient in multiple skill clusters
  • DBMS
  • Operating Systems and software platforms
  • Software Development Life Cycle
  • Agile – Scrum or Kanban Methods
  • Integrated development environment (IDE)
  • Rapid application development (RAD)
  • Modelling technology and languages
  • Interface definition languages (IDL)
  • Knowledge of customer domain and deep understanding of sub domain where problem is solved
Additional Comments:C#.Net and .Net Core 6.0, Angular14, Microservices (.Net windows experience is NOT required), Splunk, Dynatrace (MUST HAVE) • Experience with L3 production support (Must) • PL/SQL on MS SQL Server, Mongo DB (GOOD to HAVE)Skills:L3 production support ,Dotnet Core,Angular14About Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST