Senior Specialist - Change Management
Kenvue
- Bangalore, Karnataka
- Permanent
- Full-time
- Influence and shape Change Management strategies.
- Apply the Change Management framework, tools, templates, and best practices to enable employees to successfully adopt cutting-edge digital products and solutions.
- Partner with Digital Capability Owners, Product Owners, functional and regional Leads to build and execute customized and tailored Change Management plans.
- Develop materials for communications across stakeholder groups with varying degrees of technical / business acumen.
- Develop end user training materials to support successful adoption of new tools and ways of working.
- Define Digital Adoption Platform content needs, including process walk-throughs, reference guides, tool tips, and other user support material.
- Continuously drive improvements in Digital Adoption Platform content, deployment processes, and maturity
- Oversee the technical development and deployment of Digital Adoption Platform content by internal and external build teams.
- Define key performance indicators (KPIs) to measure adoption and user experience.
- Analyze data and KPIs, identify opportunities for improvement in end user utilization and engagement, recommend and implement specific actions.
- Partner with PMO and other DTO team members to prepare materials for monthly performance and leadership review meetings.
- Bachelors degree
- At least 5 years of experience leading Change Management, communication, and training for transformational programs. Experience in planning & delivering Change Management strategies is a must.
- Deep understanding of Change Management principles, techniques, and tools
- Experience applying a data-driven approach to improve end-user adoption of digital solutions.
- Excellent written and oral communication skills, including an ability to work with individuals from various geographies, business departments, and levels of the organization.
- Outstanding stakeholder Management experience with superior influencing, interpersonal, and collaboration skills
- Good understanding of project and program Management tools and techniques, including agile principles
- Experience working in a Supply Chain organization.
- Prior experience in leading change with ERP systems (SAP) is preferred.
- Experience leading Change Management for digital transformation programs is strongly preferred.
- Experience working in a Supply Chain organization.
- Experience analyzing and understanding Stakeholder requirements and driving expected business outcomes.
- Change Management certification (e.g., PROSCI or CCMP Certified Change Management Practitioner)
- Knowledge of Digital Adoption Platform will be beneficial.
- Competitive Benefit Package
- Learning & Development Opportunities
- Employee Resource Groups
- This list could vary based on location/region