Middle/Senior DevOps Engineer IRC273768

Gurgaon, Haryana
Permanent
Full-time

17 days ago

DescriptionGloballogic is looking for a Customer Support Engineer with over 3 years of experience in a customer-facing technical support role, particularly within the Microsoft ecosystem. The ideal candidate will have hands-on experience with Automation Cloud, SharePoint (On-Prem & Online), PowerShell scripting, and SQL Server, coupled with excellent troubleshooting and communication skills. This role requires a proactiveindividual who can diagnose complex issues, support automation workflows, and deliver a world-class support experience to our customers.Requirements

4-5 years of experience in a customer-facing technical support role.
Hands-on experience with:
Automation Cloud / Office 365
SharePoint On-Prem and Online
PowerShell scripting
SQL Server and SSMS
Strong understanding of SharePoint architecture, permissions, and storage management.
Ability to analyze logs (ULS, event viewer) and debug workflow or platform issues.
Experience handling customer queries and technical escalations with clarity and professionalism.
Strong documentation and communication skills.

Job responsibilities

• 3+ years in a technical support role, ideally supporting enterprise customers.

Hands-on experience with: Automation Cloud, Office 365, SharePoint On-Prem and Online,

PowerShell scripting, SQL Server / SSMS

Solid understanding of SharePoint architecture, permissions, content databases, and site

collections.

Proficient in diagnosing and resolving platform, workflow, and integration issues.
Experience working with logs (ULS/Event Viewer) and interpreting system behavior.
Strong written and verbal communication skills, with a customer-first mindset.
Ability to manage multiple cases simultaneously with attention to detail and urgency. Must

possess any graduation degree (Must have Provisional Certificate & Consolidated Marks

Memo)
Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
Must be ready to join immediately

What we offerCulture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.About GlobalLogicGlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

GlobalLogic

Apply Now