Technical Manager
MSD
- Pune, Maharashtra
- Permanent
- Full-time
Providing Technical support to Local country teams by conducting technical trainings related to Companion animal health and to field marketing personnel, organizing and participating in the technical seminars to field veterinarians. Attending the customer complaints, regular visit and meeting with Veterinary professionals and extending them technical support about our product range. Coordinating with veterinary colleges on various technical and business development activitiesROLE RESPONSIBILITIES
Primary responsibilities critical to the performance of the role.
- Technical and product training to local team to make them fully competent in technically briefing the product and answering their technical queries.
- Reviewing and approving all the technical marketing brochure
- Coordinating with Marketing
- Organizing and participating technical seminars
- Attending customer complaints and coordinating with Global/Region Team for handling the same. Extend support to customers on product complain and concern
- Conducting field trails in coordination with Global /Regional Team by setting up Protocol and required observation of trial and submission of report
- Overall co-ordination and extending support to team to achieve business goal (monthly/Quarterly/Yearly objective)
Qualifications that are job related, consistent with business necessity and necessary for the performance of the essential functions of this role; includes education/licenses/certifications, relevant experience, technical and/or other job-related skills.
- B.V Sc & A.H. &MVSC
- 2-4 years of field experience to handle all field situations and provide technical solutions to the customer needs
- Technical Experience of companion Animal diseases diagnosis/ vaccination/Treatment .
- Individual having confidence to handle adverse situations/ Customer complaints from the field
- Role Specific To provide technical support to local team and meet their training needs, to handle customer complaints and queries extend technical support for business development activity
- Behavioral ¡ Communication ¡ Problem solving ¡ Organizing ¡ Customer focus ¡ Integrity and trust ¡ Goal achieving
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:Shift:Valid Driving License:Hazardous Material(s):