Quality Head - Process Transformation | Lean Six Sigma | US Healthcare/Insurance - 15 Years - Pune/Bangalore - Manager/Sr. ManagerSummary: We are seeking an experienced Quality Head to lead and implement strategic Quality Assurance initiatives for a global insurance and healthcare services provider. This role will focus on building a culture of quality, process improvement, and operational transformation using Lean, Six Sigma, and data-driven methodologies while managing a large and diverse team.Location: Pune, BangaloreYour Future Employer: A globally renowned insurance and healthcare services company with a strong presence across India. With over 12,000 employees, this employer promotes a culture of innovation, operational excellence, and employee development. A trusted industry leader in process transformation and quality excellence.Responsibilities:Build a strong culture of Quality, define QA strategies and ensure adherence to global quality standards.Identify high-impact areas for improvement and provide strategic direction and thought leadership.Drive “Quality DNA” through training, certification, and productivity-enhancing initiatives.Analyze operational data to present key trends and metrics in executive dashboards.Enable structured problem-solving and data-driven decision-making across programs.Deploy effective process implementation mechanisms and benchmark periodically.Utilize analytics to identify inefficiencies and prioritize risk-mitigation projects.Track daily/weekly operational anomalies and offer actionable insights to leadership.Assess initiative effectiveness and provide improvement recommendations.All other duties as assigned.Requirements:Graduate in any discipline; Postgraduate preferred.Lean Certified and Six Sigma Black Belt required; Master Black Belt preferred.15+ years of total experience; minimum 6-8 years in US Healthcare, Insurance, F&A, or Casualty & Liability.Hands-on experience managing 80-100 member teams.Exposure to process documentation, stakeholder engagement, and transformation programs.What is in it for you:Lead strategic quality transformation across global teamsWork in a high-visibility leadership role with C-level stakeholdersDrive innovation using the latest in automation, AI/ML, and data analyticsBe part of a world-class organization fostering a culture of excellenceCompetitive compensation and fast-track career pathReach Us: If you think this role aligns with your career aspirations, please send your updated CV to princy.chauhan@crescendogroup.in for a confidential discussion.Disclaimer Note: Crescendo Global specializes in senior to C-level niche hiring. We empower candidates with meaningful career journeys. We never ask for money or system upgrades. Verify jobs only atNote: Due to high application volumes, if you do not hear from us within a week, please consider your application not shortlisted. We appreciate your understanding.Profile Keywords: Crescendo Global, Quality Transformation Jobs, Six Sigma Black Belt Jobs, Healthcare Quality Head, Insurance QA Jobs, Process Improvement Leader, F&A Operations, Operational Excellence Jobs, Quality Analytics, Lean Six Sigma, Process Transformation, Leadership Roles, Quality Culture, AI ML Quality Automation1
