Inside Sales lead

• Sales Leadership:

• Drive inside sales operations for new acquisitions, upselling, cross-selling, and renewals.
• Achieve and exceed monthly/quarterly sales targets and revenue goals.
• Team Management:

• Lead, mentor, and motivate a team of inside sales representatives.
• Manage performance metrics including NPS, CSAT, and sales conversion ratios.
• Process & Strategy:

• Design and implement sales strategies aligned with organizational objectives.
• Continuously refine telesales and customer engagement processes to improve efficiency.
• Implement performance improvement initiatives using Lean Six Sigma practices.
• Customer Relationship Management:

• Enhance customer engagement through CRM tools and data-driven insights.
• Ensure strong customer retention and repeat business.
• Operational Excellence:

• Manage manpower planning, attrition, training, and succession planning.
• Oversee SLAs, SOPs, and process compliance.
• Monitor and control budgets, sales forecasts, and P&L contributions.

• Strong leadership with experience managing 100+ member sales/support teams.
• Expertise in telesales, inbound & outbound sales, customer service, and renewals.
• Proficiency in CRM management, sales forecasting, and metrics monitoring (NPS, CSAT, EBITA, P&L).
• Process-oriented with knowledge of Lean Six Sigma, Kaizen, and SLA management.
• Excellent communication, coaching, and conflict management skills.

• MBA/PGDM in Management (preferred).
• Bachelor’s degree in Commerce or equivalent.
• Lean Six Sigma Green Belt Certification (advantageous).

• Revenue growth & sales target achievement.
• Customer satisfaction (CSAT, NPS).
• Sales team productivity and retention.
• Process improvement & efficiency metrics.

2070 Health