SRE_Director_Software Production Management and Reliability Engineering

Bangalore, Karnataka
Permanent
Full-time

28 days ago

Profile DescriptionWe’re seeking someone to join our team as (Title)We’re seeking someone to join our team as Site Reliability Engineer experienced in developing and/or supporting Enterprise Applications, Willingness to embrace Agile and DevOps/SRE concepts and experienced in Solid analytical skills, problem determination, and resolution recovery processes.WM_TechnologyWealth Management Technology is responsible for the design, development, delivery, and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management Business. Practice areas include: Analytics, Intelligence, & Data Technology (AIDT), Client Platforms, Core Technology Services (CTS), Financial Advisor Platforms, Global Banking Technology (GBT), Investment Solutions Technology (IST), Institutional Wealth and Corporate Solutions Technology (IWCST), Technology Delivery Management (TDM), User Experience (UX), and the CAO team.Core Platform ServicesCore Platform Services is responsible for driving Resiliency, Automation, Performance, Stability, and Efficiency across Wealth Management Technology.Software Production Management & Reliability EngineeringThis is Director position that oversees the production environment, ensuring the operational reliability of deployed software, and implements strategies to optimize performance and minimize downtime.Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.
At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses for those who show passion and grit in their work.Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…What you’ll do in the role:

Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team owns all issues escalated to us until it is resolved or a workaround is provided for end user to continue functioning.

Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage. Responsible for the stability of the Production environment.
Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production.
As the gatekeepers of the Production environment, responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production.* Responsible for servicing all requests for data or other activities that require access to Production systems
Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard
Responsible for maintaining and growing a body of knowledge that is accessible to all team members. Ensure information regarding any support related activities or issues are available and easily accessible. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems.
As a team member with expertise in deep analytical triage, you will provide subject matter expertise in debugging, issue analysis and troubleshooting, working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. Produce guidance documentation, standards and procedures, products assessments, and training material including working with the various application and infrastructure support teams ensuring that they are documenting every single troubleshooting step in Morgan Stanley knowledge base system to resolve issues in a faster time frame. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience.What you’ll bring to the role:

At least 4 years’ relevant experience would generally be expected to find the skills required for this role
Minimum 7 years of extensive experience in Mainframe (Batch & Backend processing), SQL, MSSQL and Teradata technologies.
5+ years of experience with handling mainframe & Autosys jobs abends. Good understanding of COBOL, JCL, Mainframe & Distributed DB2 technologies
SQL/Databases (MSSQL/SYBASE/DB2): Understanding of tables, views, indexes, and stored procedures, and the ability to understand them by reading their definitions. Familiarity with SQL constructs. Understanding of transactions, query plan analysis and database troubleshooting.
Unix / Linux: Experience of supporting Unix based applications including experience troubleshooting in a Unix environment.
Shell Scripting: Ability to write a shell script from scratch and ability to understand existing scripts by looking at them.
Autosys: Ability to create and debug Autosys jobs and dependencies. Ability to analyze a complex job stream and correct any inconsistencies, errors or omissions and point out potential problems.
Experience with languages such as: Java, Cobol, PowerShell, PHP, Python, Perl, and Ruby
Have experience with observability tools such as Prometheus, Grafana , Loki, kibana, splunk etc
5+ years of experience in a production environment with a solid software development background and understanding of performance tuning, end-to-end troubleshooting, networking fundamentals and appropriate attention to detail.
Have administrative competence in at least one major programming language or platform (for example: COBOL, JCL, Perl, Powershell, Python, Java or C#)
Experience/knowledge with distributive web hosting services, databases and MQ processing. i.e. Tomcat, WebSphere, Microsoft IIS, Db2, MSSQL
Experience in developing and/or supporting Distributed, Mainframe batch and ETL technologies.
Experience working in Job Schedulers like TWS, comet and Autosys.* Good working knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure or similar technology is preferred
Willingness to embrace Agile and DevOps/SRE concepts.
Windows: Basic understanding of the Windows environment
Experience with incident on call and ability to respond to emergencies on a 24/7 basis
Proven ability to understand and troubleshoot complex problems under pressure
Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability
Solid analytical skills, problem determination, and resolution recovery processes
Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
Should be a fast learner of technologies in a quick paced environment.
Have strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management, or resolution
Are driven to learn about new technologies, techniques and what it takes to be an integral member of this team
Hands-on experience administering large-scale, high-availability systems and the tools to monitor performance and availability
Experience creating technical architecture documentation
Excellent communication and writing skills specific to technical discussions across the management layers
BS/MS or equivalent, preferably in quantitative discipline (Computer Science, Computer Engineering, EE, Math, Physics).

What you can expect from Morgan StanleyWe are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.WHAT YOU CAN EXPECT FROM MORGAN STANLEY:We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

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