Assistant Manager–Data Analyst
Genpact
- Kolkata, West Bengal
- Permanent
- Full-time
In this role, you will support a Banking client services remediation operations with reporting, data analytics and support management information system services.
Responsibilities
- Creation of Daily/Weekly Monthly reports in adherence to process timelines on MS excel/Power BI
- Coordinate with various team to ensure availability of data
- Create and develop and modification of excel based tools /Power BI
- Preparation of dashboards & variance analysis to assist operations
- Responsible for tracking process metrics, SLAs and driving improvement
- Utilize experience working with MS Office (advanced excel), Power BI reports, VBA Macros (Optional)
- Assist Operations team to consolidate, track and report the status of Key deliverables
- Provide reports related to business performance
- Lead meetings for the issue to drive resolution activities. Interactions with Shop/Customer Program Managers/Customers.
- Liaison with key stakeholders to support new remediation deals
- Strong understanding of Banking Contact center and back office Services, Banking customer remediation preferred.
- Present in weekly status meetings with senior management to give an update on various reports, monitor the progress, highlight roadblocks or other challenges
Minimum qualifications
- Rich years of Experience in Business and data Analytics
- Excellent Data Analysis skills & Independent client handling & execution ability
- Prior experience working with MS Office (advanced excel)
- Prior experience working with POWER BI and VBA Macros (Preferred-not mandatory)
- Prior knowledge of handling reporting Applications is an added advantage
- Excellent analytical, problem-solving techniques and communication skills.
- Previous experience in a call center as business/Data analyst is plus
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.