Assistant Manager - EDD

Guidehouse View all jobs

Thiruvananthapuram, Kerala
Permanent
Full-time

16 days ago

Job Family: GIC Process (India)Travel Required: NoneClearance Required: NoneWhat You Will Do:

Manage and oversee Team Leaders and Fraud Analysts across multiple workstreams
Drive performance management, succession planning, and team development
Handle people-related escalations, including performance, engagement, and attrition
Foster a high-performance culture with strong focus on quality and accountability
Define and implement fraud risk strategies across crypto and card payment ecosystems
Lead initiatives to reduce fraud losses and improve detection rates
Oversee complex investigations including:
Crypto fraud (wallet tracing, scam networks, ATOs)
High-value and cross-border fraud cases
Evaluate emerging fraud trends and proactively update controls
Oversee end-to-end chargeback operations and dispute resolution
Ensure compliance with card network rules (Visa, Mastercard, Amex)
Monitor and control chargeback ratios, thresholds, and financial impact
Drive initiatives to improve win rates and reduce dispute volumes
Ensure adherence to SLAs, KPIs, and quality benchmarks
Drive process improvements, automation, and efficiency initiatives
Implement robust QA frameworks and audit mechanisms
Manage capacity planning, forecasting, and resource allocation
Act as the primary point of contact for senior stakeholders / clients
Present fraud insights, trends, and performance metrics to leadership
Collaborate with Product, Tech, Compliance, and Payments teams to enhance controls
Ensure adherence to AML/KYC regulations and internal risk policies
Support regulatory audits, reporting, and governance frameworks
Maintain strong documentation and audit trails

What You Will Need:

Deep understanding of Cryptocurrency fraud, blockchain analytics, and DeFi risks
Card payment lifecycle & chargeback frameworks
Hands-on experience with Blockchain tools (Chainalysis, TRM Labs, Elliptic)
Strong experience in Fraud detection systems (Actimize, Featurespace, Sift, etc.)
Proven experience managing multiple teams or large-scale fraud operations
Strong people management, coaching, and conflict resolution skills
Ability to drive performance in a high-pressure environment
Strong presentation and communication skills
Ability to influence senior stakeholders and drive decision-making

What Would Be Nice To Have:

Deep understanding of Cryptocurrency fraud, blockchain analytics, DeFi risks and Card payment lifecycle & chargeback frameworks
Hands-on experience with Blockchain tools (Chainalysis, TRM Labs, Elliptic), and Fraud detection systems (Actimize, Featurespace, Sift, etc.)
Proven experience managing multiple teams or large-scale fraud operations
Strong people management, coaching, and conflict resolution skills
Ability to drive performance in a high-pressure environment

What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.About GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Guidehouse

Apply Now