Senior Manager
PwC
- Gurgaon, Haryana
- Permanent
- Full-time
Demonstrates intermediate level abilities and/or a proven record of success as a team leader in
the following areas:
● Architect, design, and implement the Common Service Data Model (CSDM)
framework and Configuration Management Database (CMDB) solutions.
● Collaborate with stakeholders to understand their requirements and translate
them into technical specifications for CSDM/CMDB implementation.
● Help develop and maintain CSDM/CMDB policies, processes, and procedures to
enable efficient management of the IT infrastructure, applications, and services.
● Provide guidance and support to the IT team on CSDM/CMDB-related issues
and inquiries.
● Continuously evaluate and improve CSDM/CMDB processes to optimize IT
service management and enable effective decision-making.
● Proven experience as a CSDM/CMDB Architect or similar role.
● Proficiency in ServiceNow CSDM/CMDB frameworks and tools
● Strong knowledge of IT service management principles (ITIL) and IT
infrastructure.
● Excellent analytical and problem-solving skills.
● Effective communication and interpersonal skills to collaborate with cross-
functional teams.
● Ability to work independently and manage multiple priorities in a fast-paced
environment.
● Knowledgeable of industry and architecture frameworks (ITIL / IS020000, IT4IT, and
EIA-649) preferred
● Creating architecture models to reflect the organization’s strategies and goals and
creating and implementing business visions and goals
● Contributing to mature and robust configuration management plan, procedures and
standards;
● Developing and delivering impactful presentations and written communications;Mandatory Skills: CSDM,CMDB,Team Management, Stakeholder Management
Preferred Skills: Architect ,Design
Years of Experience: 12
Qualifications: BtechEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills Stakeholder Management, Team ManagementOptional SkillsDesired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date April 30, 2024