Consultant Specialist
- Hyderabad, Telangana Pune, Maharashtra
- Permanent
- Full-time
- Work collaboratively, on rotational shifts, to support planned changes and on-call requirement. Flexibility is required to provide out of hours support on rotation basis to support the services.
- Investigate and troubleshoot Control-M Infrastructure issues as per Incident Management Standards
- Deliver fix for Control-M issues within the agreed Incident SLAs to avoid impact to Business
- Proactively identify problem situations and resolve issues to give maximum customer satisfaction
- Engage in a timely and effective way with Stakeholders from IT Infrastructure, Incident Management and Business teams during crisis calls to identify the root cause of Control-M Issues
- Create and maintain procedures for Control-M Agent and Infrastructure tasks
- Demonstrate efficiency in managing & delivering tasks independently
- Demonstrate effective communication skills with key Stakeholders, both written and verbal.
- Provide timely and accurate status updates on any issues or work requests
- Self-motivated and able to work independently and under own initiative with a sense of ownership and accountability
- Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
- Apply policies, procedures, practices and standards to the allocated tasks, taking responsibility for own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
- Excellent knowledge and working experience as a Control-M Administrator (v9.x and above)
- Working knowledge of Control-M Agent installation, upgradation and troubleshooting
- Experience of troubleshooting Control-M Infrastructure issues in Control-M EM/Server, Control-M GUI, Database, Application Performance
- Analyse and fix/remediate vulnerabilities across product
- Good knowledge on Control-M modules installation and upgradation
- Good Knowledge of Unix/Linux and Windows Operating Systems
- Knowledge and exposure to IBM i Platform is Preferred
- Knowledge of Unix scripting and able to create scripts in support of automation initiatives
- Good Knowledge of Incident Management and Problem Management
- Understanding of Change Management Practices within ITIL
- Proficiency in English language speaking and writing skills
- Proactive and attention to detail and ability to prioritize work
- Ability to work with a sense of urgency in a multi-tasking environment
- Ability to work independently and with minimal supervision