Senior Dynamics 365 Technical Support & Architecture, Information Systems

Bangalore, Karnataka
Permanent
Full-time

1 day ago

Job TitleSenior Dynamics 365 Technical Support & Architecture EngineerRole OverviewWe are seeking an experienced Senior Dynamics 365 Technical Support Engineer with strong architecture and development capabilities to support, stabilize, and evolve a large‑scale enterprise Dynamics 365 CRM platform.This role sits at the intersection of L2/L3 production support, solution architecture, and hands‑on technical development. The ideal candidate will not only resolve complex production issues but also design, build, and improve D365 solutions to prevent recurrence and improve platform resilience.This is a senior, hands‑on role requiring deep technical ownership, architectural thinking, and the ability to operate confidently in business‑critical, high‑visibility environments.Key Responsibilities1. Advanced D365 Production Support (L2 / L3 Ownership)

Own and resolve complex, high‑impact Dynamics 365 incidents across core CRM entities including Accounts, Contacts, Opportunities, Agreements, CIF, and custom entities.
Act as the final technical escalation point for support issues prior to engineering involvement.
Perform deep root‑cause analysis (RCA) across:

Data integrity issues
Business rule and validation failures
Security role and access issues
Integration and synchronization failures
Ensure issues are not just resolved, but systemically addressed through design or configuration improvements.

2. D365 Architecture & Solution Design

Contribute to and influence Dynamics 365 solution architecture, ensuring scalability, performance, and maintainability.
Design and review:

Entity and Dataverse data models
Security role hierarchies and access models
Business process flows and automation patterns
Partner with product and engineering teams to translate business requirements into robust D365 technical designs.
Ensure architectural alignment with enterprise standards and governance.

3. Development & Customization

Perform hands‑on development and customization within the D365 ecosystem, including:

Custom plugins and extensions using .NET / C#
Workflows, business rules, and Power Automate flows
Form, view, and UI customizations
Debug and support existing custom code and configurations in production and non‑production environments.
Contribute to preventive engineering by improving validation logic, error handling, and automation.

4. Power Platform & Azure Integrations

Support and enhance integrations between D365 and enterprise systems using:

Power Platform (Power Automate, Power Apps)
Azure Logic Apps, Service Bus, Azure Functions
Troubleshoot integration failures, data latency issues, and interface errors.
Collaborate with integration and platform teams on long‑term reliability and performance improvements.

5. Data Remediation & Platform Stability

Execute controlled data fixes and clean‑up activities in alignment with data governance standards.
Handle complex scenarios involving:

Invalid or incomplete records
Orphaned or inconsistent CRM data
Proactively identify data and design patterns that lead to production issues and propose corrective actions.

6. Release, Hypercare & Operational Excellence

Actively support D365 Hypercare and transformation program releases, including critical business windows (month‑end, quarter‑end).
Participate in release validation, regression testing, and post‑deployment stabilization.
Improve support processes, runbooks, and operational documentation to raise platform maturity.
Mentor junior engineers and contribute to overall team technical capability.

Required Skills & ExperienceExperience

8–12+ years of overall IT experience with 5+ years of hands‑on Microsoft Dynamics 365 (CE / CRM) experience.
Proven background in L2/L3 enterprise application support with ownership of production systems.
Demonstrated experience working closely with engineering, architecture, and product teams.

Core Dynamics 365 & Architecture Skills

Strong understanding of Dynamics 365 architecture and Dataverse fundamentals
Expertise in:

Entity modeling and relationships
Security roles, business units, and access control
Business process flows and automation
Experience designing scalable and supportable D365 solutions.

Development & Integration Skills

Hands‑on experience with:

Custom plugin development (C#, .NET)
Power Automate and Power Platform integrations
Azure integration patterns (Logic Apps, Service Bus, Functions)
Ability to debug complex technical issues across application, data, and integration layers.

ALM & Quality Practices

Understanding of ALM / CI‑CD practices for Dynamics 365
Experience supporting deployments, hotfixes, and environment promotions.
Strong RCA, documentation, and operational discipline.

Soft Skills & Seniority Expectations

Strong ownership mindset with the ability to operate independently in high‑pressure environments.
Excellent communication skills — able to translate complex technical issues for business stakeholders.
Architectural and preventive mindset — focused on long‑term platform health, not just ticket closure.
Comfortable mentoring others and influencing technical direction.

Role Fit (Important)This role is not a junior support or ticket‑only position.✅ Best suited for:

Senior D365 engineers or technical leads
Support engineers with strong development and architecture depth
Professionals who enjoy both solving today’s issues and designing tomorrow’s solutions

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