Proven experience in leading organizational change management for enterprise-level transformations
Bachelors or Masters degree in highly related field or equivalent experience in organizational transformation or change management
Significant experience with organizational change management frameworks, methodologies, and best practices
Excellent people leadership skills and proven experience in leading others
Project management experience with good attention to detail, organizational skills, and experience managing multiple high visibility projects
Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
Experience in identifying and mitigating program-level risks
Ability to think strategically as well as deploy detailed tactical, results-driven implementation plans
Ability to work collaboratively in a team environment and manage multiple priorities
Proficiency in technology implementations and tools
Ability to manage multiple projects simultaneously, build effective relationships with stakeholders and partners, and consult with leaders across an enterpriseResponsibilitiesThe senior manager or Assistant Vice President of Organizational Change Management (OCM) will have responsibility to lead Change Management teams for client facing work
This lead will shape the change management strategy, and be responsible for successful adoption across client portfolios of new processes, tools and behaviors
This role will set the OCM strategy, be responsible for interfacing with executives and key business partners, deploying best in class engagement, communications, training, readiness and adoption measurement approaches
This role will closely partner with transformation executives, business leaders, technology partners and program management to ensure the successful adoption of EXL solutions
Directing and leading program-wide and executive, community of practice and change champion engagement activities both internal and external
Ensuring implementation of the latest in OCM best practices, tools and stakeholder engagement inside and outside of EXL
Managing the success of OCM efforts, data reporting, and integration of other EXL solutions and business unit specific OCM efforts
Direct leader for a team of OCM analysts who are leading OCM efforts
Fostering a culture of ongoing feedback, recognition, and employee development
Enabling a culture of empowerment while ensuring close coordination across the complex organizational structures
Foreseeing and managing risks and issues for internal and external OCM implementations
Ensures successful support and adoption of product launches across the full lifecycle initiatives
Organizational change management elements include: human-centered design OCM approaches, communications, learning, sponsorship, advocacy networks, readiness assessments, adoption metrics, go-live support model, transition activities and tie-in to culture changes
Excellent consultation, communication, and organizational change management strategy competencies as well as demonstrate project management skills, with a focus on business impact and solving complex problems
