Senior Cloud Technical Analyst

Oracle

Noida, Uttar Pradesh
Permanent
Full-time

1 month ago

Job Description:Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.Responsibilities:We are looking for Support engineer is to fix and resolve highly sophisticated problems.The key skills put to use daily are - a high level of middleware skills, Oracle products knowledge, and problem-solving skills.As a L1 engineer provide front-line support to Retail cloud SaaS customers.Enable cloud operations to resolve customer issues and requests through sharing standard methodologies, training, tooling, and directly resolving issues.Act on behalf of the customer, partnering with engineering, cloud infrastructure teams, and customer support teams to restore customer availability or assist with implementations.Proactively supervise customer issues until they are fully resolved, keeping the customer advised along the way.Address support requests that are raised to the operations team from other teams.Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future improvements.Excellent solid grasp in configuring multiple WebLogic domains including machines, managing servers, node managers, and cluster environments.WebLogic Administration with expertise in Installation, Configuration, Fix, Performance Tuning, and deploying applications In Production and Development EnvironmentsCluster configuration for achieving load balancing and failover mechanism.JDBC - connection pool and multi-data source configured with Oracle DBA and other RDBMS.Deploying the JAR, WAR, and EAR files in standalone and clustered environments.Node Manager Configuration remote managed server start and stop.Tuning the JVM heap to increase the number of clients accessing the applications.Good Debugging and fix skills on application servers like Weblogic, and Tomcat.Supervising and analyzing resources, standard logs, application logs, and domain logs.Extensive knowledge of Configuring WebLogic server instances into WebLogic clusters for high availability.Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation.Candidate must have knowledge about logging/supervising tools like Prometheus, Grafana, Oracle Enterprise Manager, ELK, and Thousand Eye.Demonstrate a deep understanding of Linux, networking, application performance, and database.Document customer issues and other relevant details as part of continuous support and improvement.Continually improve skills through work experience and training.Kubernetes Installation and Configuration FundamentalsManaging the Kubernetes API Server and PodsManaging Kubernetes Controllers and DeploymentsConfiguring and Managing Kubernetes Storage and SchedulingMaintaining, Monitoring and Solve KubernetesQualifications:Bachelor's or Master's degree in Computer Science, MIS, or another technical field or equivalent work experience.Extensive experience in ORACLE WebLogic Server in 24x7 Production environments.Basic understanding of application support in Docker and Kubernetes platforms.Expertise in application server/system management in a production environment.Flexible to work in shifts including nights and ready to accept On-call 24/7 responsibility including Weekends and Public holidays.Working experience in Hosted environments following a Ticketing Process/Service management tool.Customer focus with a passion for delighting customers.Understanding of cloud concepts, platforms, and application administration.Experience in cloud technical support, operations, application support, or similar.Excellent verbal, written communication, and interpersonal skillsDiligent and capable of working on multiple problems at once.Able to work in a fast-paced team environment.Must be a motivated, great teammate with the ability to work multi-functionally with a "can-do" and "do-it-right" attitude and willingness to mentor others.Must be a self-starter and constantly think of a way to improve the work.Help foster good operation support practices.Solid great teammate so you demonstrate each other's strengths. You will be engaged in collaboration with peers within/across the teams often.Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, and technology features - and use this learning to deliver value to customers daily.High flexibility so you remain agile in a constantly evolving business and organizational environment.Good To Have:Basic understanding of Cloud (Any)Understanding of SQL and database is a plusITIL Framework

Experience deploying SaaS applications is preferable
Technology Certifications are a plus; OCA/OCP.

Note: Shift working is mandatory. The candidate should be open for the morning, evening, and night shifts on a rotation basisAbout Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

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