Order Management (Career) Order Management Operations (Career) is seeking candidates for the following position based in the Noida office Senior Manager - Metrics, Analytics & Reporting (E) What can you expect The is a people management role and is part of the Order Management (Career Delivery) team, which operates within the Career line of business. The OM team handles the entire process of order booking, invoicing, and access granting for career products. This team operates globally and provides support to various regions, including Asia Pacific, EMEA, North America, and Latin America. The reporting team within OM assists with operations and collaborates with regional market teams to provide insights and dashboards on sales data. Additionally, the team is responsible for managing existing VBA macros and developing new solutions using VBA or Python scripts to enhance efficiency. What is in it for you Holidays (As Per the location) Shared Transport (Provided the address falls in service zone) We will count on you to: Conduct extensive data analysis to generate insights and recommendations that drive operational decision-making. Develop in-depth analyses of business operations and their strategic implications. Create compelling storylines, gather data and input, analyze findings, and deliver presentations. Take the lead in designing and delivering reports and insights that analyze business functions and key operational and performance metrics using tools such as Qlik Sense, MS Excel (VBA/Power Query), and Power BI. Ensure timely publication of standardized reports and monthly KPIs/dashboards. Maximize the use of existing technology, including global standardization of reporting across different platforms such as Power BI and SharePoint. Maintain and update VBA macros to support survey data processes. Effectively communicate with senior management and leaders throughout the organization to determine priorities and direction. Evaluate current processes and identify opportunities for improvement through automation. Lead and develop a team of Specialists, providing overall direction, performance management, coordination, and evaluation to ensure high service delivery and execution. Clearly communicate the organizational mission, vision, values, goals, performance management, and action plans to assigned resources. Foster an environment that encourages development opportunities and motivates high performance through effective management and career development. Lead internal meetings with stakeholders and adhere to agreed-upon project timelines. What you need to have: Knowledge & Skills Minimum of 10+ years of overall experience, with at least 5+ years of hands-on experience in Reporting & Analytics. Experience in building and analyzing data models using various statistical tools for forecasting and optimization. Proficiency in Python/R, VBA/VB Scripts to write codes from scratch. Experience in ServiceNow/Jeera would be an added advantage. Proven experience in SQL, Access database, Power Queries, and handling large datasets. Ability to analyze medium complex problems and translate them into an analytical approach, with stakeholder management skills. Strong proficiency in Excel, including charts, pivots, slicers, Excel formulas, dashboard views, index match, Vlookup & Hlookup, offset, named ranges, and nested loops. Excellent interpersonal and collaborative skills. Ability to engage and develop strong working relationships with business stakeholders, anticipate and understand key business requirements through multiple discussions. Education: Any graduatepost graduation in any stream What makes you stand out Proven success working in fast-paced team environment, managing multiple projects simultaneously, and developing professional relationships inside the organization. Have knowledge about Order Management and fulfilment process. Ability to work in an agile environment and under time pressure. Excellent problem-solving, analytical, organizational and communication skills Business maturity - ability to prioritize and manage multiple work activities, working independently. Flexibility to work in rotational shifts. . Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.
