Service Delivery Officer
- Jaipur, Rajasthan
- Permanent
- Full-time
Service Delivery Officer MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) on Rel Channel Mapped Book 15% NA NA
Service Delivery Officer Mapped Book: 3% MoM TRV Growth of Mapped Book 25% NA NA
Service Delivery Officer Inc HH PH on Mapped Book 15% 12 10
Service Delivery Officer Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch) 10% NA NA
Service Delivery Officer Branch Customer Base: Conduct customer events in Branches (min 2 per Month) 10% NA NA
Service Delivery Officer Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption) 10% NA NA
Service Delivery Officer Service Mgmt: Ensure timely processing of all the SRs of Mapped book 7.5% NA NA
Service Delivery Officer Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations 7.5% NA NA