Business Analyst

• Requirements Gathering (Mandatory skill): Ability to elicit, document, and validate comprehensive business and technical requirements from stakeholders for varied projects.
• Stakeholder Management (Mandatory skill): Proven experience in managing diverse stakeholders, fostering collaboration, and ensuring alignment throughout project lifecycles.
• Business Analyst in BFSI Module (Mandatory skill): Hands-on expertise as a business analyst in the banking, financial services, or insurance domains, delivering complex solutions.
• Familiarity with Agile/Scrum methodologies: Understanding and participating in iterative development lifecycles, facilitating effective sprint planning and reviews.
• Experience with REST APIs: Capable of analyzing API documentation, preparing integration requirements, and coordinating with technical teams for seamless implementations.
• Competence in preparing BDR (Business Requirement Documents): Skilled in drafting clear, detailed business and functional requirement documentation for project teams.
• Experience in Conversational AI Platforms (Chatbots): Exposure to designing and analyzing conversational AI workflows and bot-driven digital customer engagement processes.
• Project Coordination: Able to oversee deliverables, track progress, and support cross-functional teams to achieve client and organizational goals efficiently.

• Liaise with internal teams and external stakeholders to gather, document, and validate project requirements and objectives.
• Analyze and translate business needs in the BFSI sector into actionable requirements and workflows for technical and development teams.
• Draft and maintain detailed business requirement documents (BRD), user stories, and functional specifications for assigned projects.
• Participate actively in Agile/Scrum ceremonies, supporting sprint planning, review, backlog grooming, and facilitating clear communication.
• Support the design and optimization of digital journeys on conversational AI platforms and messaging channels for enterprise clients.
• Coordinate project activities, track progress, and communicate status updates and risks to all relevant stakeholders in a timely manner.
• Assist in integrating REST APIs by providing clear documentation, testing support, and ensuring alignment between business goals and technical solutions.

• Identify opportunities to improve processes and leverage automation, personalizing customer experiences to drive engagement and retention.

Expertia AI Technologies