Technical Support Engineer L2- Notebook/Laptop

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Technical Support Engineer L2- Notebook/LaptopGeneral InformationReq #WD00083976Career area:Customer ExperienceCountry/Region:IndiaState:KarnatakaCity:BANGALOREDate:Wednesday, July 9, 2025Working time:Full-timeAdditional Locations:

India - Karnātaka - Bangalore

India - Karnātaka - BANGALORE

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsKey Responsibilities1. Floor Support for All QueriesThe L2 provides immediate resolution to technical, process-related, policy. This includes:

SOP clarifications for troubleshooting.

Guidance on part compatibility and usage.

Support in tool navigation and technical platforms.

Real-time support ensures engineers remain productive and avoid downtime due to ambiguity.

2. Escalation Handling (On Call and Off Call)The role is critical in managing and resolving escalations efficiently, preventing customer dissatisfaction and potential brand impact.3. Unit Collection & Field Support for Escalated/Repeat CasesEnsures accountability and timely collection of defective units, facilitating root cause analysis and effective closures.4. RCA for Escalated CasesDrives continuous improvement by identifying root causes of escalated issues and suggesting preventive actions.5. Technical KPI management as per given KPI.Qualification & Experience

Degree in Information Technology or Hardware or related discipline.
Sound technical knowledge in troubleshooting hardware issues for laptop, desktop, accessories, headphones, keyboard etc.
Excellent communication and customer relation skills.
Working hours - 6 days a week (Monday to Saturday) 9 am to 6 pm, one day week off provided.

Additional Locations:

India - Karnātaka - Bangalore

India - Karnātaka - BANGALORE

India

India - Karnātaka

India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

NOTICE FOR PUBLICAt Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.Kindly verify job offers through the official or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

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