We are seeking a highly skilled and experienced Senior Software Engineer to lead the development and implementation of cutting-edge contact center solutions leveraging AWS Connect.The ideal candidate will bring deep technical expertise, a strong background in telecommunication systems, and the ability to deliver scalable software solutions that align with business objectives.ResponsibilitiesDesign scalable architectures for contact center solutions integrating CRM, WFM systems, and AI platformsImplement cloud-native services including Lambda, API Gateway, DynamoDB, and Lex to build serverless applicationsLead the development of automation frameworks using AWS Java SDK, CDK, Terraform, or CloudFormationOperate and maintain enterprise-level telecommunication infrastructures with emphasis on reliability and performanceCustomize and integrate AWS Connect capabilities for enterprises to enhance customer experiences and business workflowsCollaborate with cross-functional teams to optimize DevOps practices for contact center solutionsCreate and maintain unit tests to ensure robustness and compatibility of developed applicationsManage source code repositories using GitLab, GitHub, Bitbucket, or CodeCommitDevelop and implement contact center solutions at scale with expertise in handling JSON, YAML, Looping, and Data StructuresBuild and optimize large-scale integrations with services like AWS Lex, Lambda, Pinpoint, and PollyGuide client teams with IT industry best practices and highlight thought leadership in enterprise call center solutionsRequirements4-12 years of professional experience in building cloud-based or on-premises contact center platformsExpertise in deploying contact center solutions using Amazon Connect for CRM or WFM integrationsBackground in serverless development and enterprise-grade telecommunications infrastructureFamiliarity with serverless tools such as AWS SNS, SQS, Step Functions, Lens, CloudWatch, and KVSHands-on proficiency with automation tools like AWS Java SDK, CDK, Terraform, and CloudFormationCompetency in working with complex data types and formats including JSON, YAML, string arrays, and tuplesStrong debugging skills and experience in unit testingProficiency in managing source code and version control using GitLab, GitHub, or BitbucketSkills in utilizing distributed environments with services from Microsoft, VMware, and Citrix alongside AWS toolsNice to haveBackground in Docker and Kubernetes for container orchestration on AWS EKS or ECSUnderstanding of NoSQL data stores such as ElasticCache, DynamoDB, and RDSCapability to write automation scripts using Python, Windows PowerShell, or Linux shell scriptingFamiliarity with build automation servers like Jenkins, AWS CodeBuild, or GitLab CIExperience with deployment strategies including blue-green deployments and in-place or canary deployment methods
