Professional Services Engineer
- Bangalore, Karnataka
- Permanent
- Full-time
- Requires high level understanding of the NetApp portfolio of products and advanced knowledge of ONTAP.
- Strong understanding of Storage protocols and technologies (CIFS, NFS, S3, iSCSI, Fibre Channel switching and networks)
- Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, WORM ) including administration and troubleshooting.
- Intermediate knowledge of performance troubleshooting ( To identify and isolate layers performance related issues )
- Data protection knowledge( SnapMirror , SVM-DR & SM- BC), possessing the ability to manually create jobs and manage them.
- An advanced level knowledge of several migration related products/technologies such as 7MTT, FLI, XCP, Blue XP copy & sync, DataDobi, Robocopy, and secure copy/Storage-X to successfully complete configuration, execution and troubleshooting of migration jobs.
- Proficient with SAN and host-based migration methodology such as LVM, ASM, DAG, Storage-V-Motion
- Basic understanding of object dataset and unstructured data migration.
- Possess the ability to work at the direction of PM's, as well as often self-manage engagements to ensure customer engagements.
- Possess awareness of customer architecture and how it affects migration planning and execution
- Articulate in the end-to-end Migration solutions, with an emphasis on being customer centric and focused
- Capable of training customers in ad-hoc knowledge transfer as well as organized demonstrations or our methodologies
- Knowledge of StorageGRID and NetApp Cloud Ontap Products ( CVO, FSx, ANF & GCNV) is desirable.
- Able to lead and delegate different functions within a project to ensure customer success.
- Strong verbal and written communications skills are essential and are utilized in communicating with team members, systems administrators, and managers.
- Built and maintained strong relationships with internal and external stakeholders
- Ability to work collaboratively with other engineers and managers in a team environment to share best practices and meet aggressive goals and meet high quality standards.
- Ability to work well with customers' technical representatives under a variety of circumstances to best understand and meet customer expectations.
- Positive, proactive, team-orientated attitude with a flexible and innovative approach to work