Team Leader-CREDIT CARD-Support (D0)

• Responsible for selling credit card to 'new to bank' customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
• The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
• Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & banca sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
• Tracking of application till final card out is a team leader's responsibility.
• Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within stipulated TAT
• Keeping up-to-date knowledge on products, policy and competition and download the same to team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures and business ethics codes.
• Engage & educate customers on credit card product usage.

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 - 2 years (Relevant Industry)
• Team management, Hiring , Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.

Kotak Mahindra Bank