Summary Assists in the gathering and organization of business requirements for each identified letter template and its integrated solutions (batch jobs, workflow, etc.). Serves as the liaison between technical personnel and business area (client and end users) during the design, development, testing and deployment of letter solutions. Your role in our mission Essential Job Functions Facilitates meetings with client resources to clarify and document letter requirements for all areas of the MMS Using the Cincom Eloquence Letter Manager authoring tool, develops letter templates with both ad hoc and batch triggers, variable text and re-usable database retrieval components, and specific delivery methods Assists in the creation of test cases, test data and analysis of test results pertaining to letter generation and delivery Assists in the implementation of user training tools and documentation regarding letters Assists in all process steps to deliver letter solutions from design, development, unit testing, to deployment in each of the higher environments Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, information systems, or related field preferred Five or more years of business analysis experience Experience working with the interface of information technology with functional groups within an organization Experience working with business processes and re-engineering Experience working with computer programming concepts and basic language Other Qualifications Interpersonal skills to interact with customers and team members Communication skills Analytical and problem solving skills Presentation skills to communicate with management and customers Personal computer and business solutions software skills (Microsoft Word, Excel required, SQL highly preferred) Ability to work in a team environment with multiple team members and the ability to multi-task Willingness to travel Continual communications through MS Outlook, Teams, Sharepoint What you should expect in this role Fast-paced, challenging and rewarding work environment. Work life balance. Hybrid Office environment. Will require late evening work to overlap US work hours.
