Room Division Manager

Udagamandalam, Tamil Nadu
Rs. 5,40,000 per year
Permanent
Full-time

2 months ago

Job Summary:The Rooms Division Manager is responsible for managing the operational aspects of the Front Office, Housekeeping, Concierge, and Guest Services departments to ensure the highest standards of guest satisfaction. This role focuses on efficient room allocation, guest experience, staff supervision, and adherence to service and cleanliness standards.Key Responsibilities:1. Operations Oversight

Oversee the daily operations of the Front Office and Housekeeping departments.
Ensure smooth guest check-in/check-out processes and overall service delivery.
Monitor room occupancy, availability, and revenue optimization in coordination with the sales and reservations team.
Coordinate closely with Maintenance for room readiness and upkeep.

2. Guest Experience

Maintain high standards of guest service and hospitality across departments.
Resolve guest complaints and feedback promptly and professionally.
Review guest feedback and implement service improvements as needed.
Promote a guest-first culture throughout the Rooms Division.

3. Staff Management

Recruit, train, and supervise front office agents, housekeeping supervisors, and other support staff.
Prepare duty rosters and ensure optimal staffing levels.
Conduct regular team briefings, performance evaluations, and skill development sessions.

4. Financial and Administrative Responsibilities

Prepare departmental budgets and control operational costs.
Monitor departmental expenses and implement cost-effective strategies.
Ensure effective inventory control for housekeeping supplies and amenities.
Maintain reports on occupancy, revenue, guest feedback, and staffing.

5. Standards & Compliance

Ensure all rooms and public areas meet cleanliness and quality standards.
Ensure safety, hygiene, and security compliance in line with hotel and local regulations.
Uphold brand standards and service protocols across departments.

Key Skills and Competencies:

Strong leadership and team management skills
Excellent organizational and time management abilities
Exceptional communication and interpersonal skills
Knowledge of PMS (Property Management Systems) like Opera, IDS, or similar
Deep understanding of front office and housekeeping operations
Guest-centric attitude and problem-solving capabilities
Financial acumen and budgeting skills

Qualifications:

Diploma in Hotel Management or Hospitality
Minimum 57 years of experience in hotel operations, with at least 2 years in a managerial role
Knowledge of housekeeping and front office processes
Familiarity with hotel software systems and reporting tools

Working Conditions:

Must be flexible to work in shifts, including weekends and holidays
On-call availability for emergencies or guest-related concerns

Send resume to WA - 944628338 / 9449218338

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