Automobile Technician- Assam

• Customer Handling

• Greet and assist customers with professionalism and courtesy

• Verify service requests and capture customer feedback

• Communicate repair updates to customers

• Diagnosis

• Analyze and diagnose scooters for necessary repairs

• Update diagnosis reports in the Workshop Management System

• Perform repairs and final inspections based on customer requests

• System Handling

• Track customer complaints and update the system in real-time

• Operate Workshop Management System and ensure full adherence

• Update operational status and ETA in CRM and WMS systems

• Check scooter health in Telematics Command Centre for deep diagnosis

• Technical Repairs

• Possess in-depth knowledge of OLA Scooter

• Perform repair and replacement of scooter parts

• Stay updated on OLA technical curriculum and EV news bulletins

• Process and Operational

• Adhere to processes at the Experience Centre and ensure clear bay markings

• Handle invoicing and payment collections

• Maintain service bays for optimal functionality

• Parts Operation

• Audit inventory and ensure system and physical inventory match

• Perform GRN and maintain inventory at the Experience Centre

• Manage warranty part reverse logistics to the main workshop

• Safety and Compliance

• Wear uniform and protective gear while repairing scooters

• Properly handle tool kits and use protective gear

• Ensure availability of fire-fighting equipment for safety

• Only male candidates

• Minimum qualification: 12th pass/diploma/ITI/graduation/post-graduation

• Minimum experience: 6 months in the automobile service sector

2COMS