Sr. Business Analyst

• Lead stakeholder interviews, workshops, and discovery sessions to elicit and refine business requirements across diverse domains.
• Define and document business processes, user journeys, use cases, and business rules across B2B and B2C environments.
• Conduct gap analysis, impact assessments, and feasibility studies to inform architecture and product decisions.

• Act as a domain bridge across verticals, any of the two would be ideally preferred:

• Healthcare: Patient workflows, claims, HIPAA, interoperability (HL7/FHIR).
• BFSI: KYC/AML, digital onboarding, payments, lending, risk/compliance.
• Retail: Order management, customer journey mapping, e-commerce and omnichannel integration.
• ERP Systems: Requirements for finance, procurement, HR, and supply chain modules (e.g., SAP, Oracle).
• CRM/CMS Systems: Salesforce, MS Dynamics, HubSpot, Sitecore, WordPress — covering customer lifecycle, lead management, and content workflows.

• Work directly with product owners, architects, and CXOs to align technology initiatives with business strategy.
• Build and manage relationships with cross-functional teams across business units and geographies.
• Act as a trusted advisor in business-IT alignment, influencing priority-setting and digital adoption.

• Author detailed Business Requirement Documents (BRDs), Functional Specifications, User Stories, Process Maps, and Wireframe Specs.
• Collaborate with UI/UX, development, and QA teams to ensure clarity, traceability, and testability.
• Participate in sprint ceremonies: planning, grooming, demos, retrospectives.
• Lead UAT planning, training coordination, and post-go-live evaluation.

• Translate business needs into high-level solution designs, considering data integration, workflows, and automation.
• Understand data structures, API interactions, system interoperability, and security considerations.
• Collaborate with architects and engineers on solution feasibility and scalability.
• Usage of Analytics tools and dashboarding practices

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent; MBA or Master’s preferred.
• Minimum 7 years of experience as a Business Analyst, with a proven track record in at least 3 of the mentioned domains.
• Strong command of Agile/Waterfall/Hybrid methodologies; familiarity with SAFe is a plus.
• Experience with enterprise tools: JIRA, Confluence, MS Visio, Miro, Lucidchart, Balsamiq, Power BI/Tableau.
• Excellent verbal and written communication skills; demonstrated ability to influence C-level and senior leadership.
• Analytical and detail-oriented, with a structured approach to problem-solving and decision-making.
• Sound knowledge of system architecture principles, data modelling, and integration best practices.

• Certifications: CBAP, PMI-PBA, Agile BA, CSPO, or equivalent will be greatly appreciated
• Experience in enterprise application implementation or modernization (ERP, CRM, CMS).
• Prior consulting experience or exposure to global client delivery models.
• Familiarity with data privacy, compliance (HIPAA, PCI-DSS, GDPR), and governance frameworks.

• Competitive salary, performance-linked bonuses, and flexible benefits.
• Opportunities to lead cross-functional digital programs across industries.
• Exposure to modern platforms, enterprise systems, and AI/data-driven initiatives.
• Collaborative, inclusive work culture focused on innovation and continuous learning.
• Defined growth pathways and access to global opportunities within the organization.

Milestone Technologies