Customer Service Associates

• Greet customers warmly and understand their needs.
• Provide accurate information about products, features, pricing, and promotions.
• Drive sales through upselling and cross-selling.
• Operate POS systems for billing, returns, and exchanges.
• Ensure proper display of merchandise and maintain store cleanliness.
• Handle customer queries and complaints professionally.
• Follow company policies, SOPs, and safety guidelines.
• Support inventory management and stock replenishment.

• Strong communication and interpersonal skills
• Customer-focused attitude
• Basic computer and POS knowledge
• Sales orientation and negotiation skills
• Problem-solving ability
• Teamwork and adaptability

• Minimum 10th / 12th pass (graduate preferred)
• 04 years of experience in retail or customer-facing roles

• Customer satisfaction score
• Sales conversion rate / Average Bill Value (ABV)
• Billing accuracy
• Attendance and punctuality

Expertia AI Technologies