IP Telephony
Rapsys Technologies View all jobs
- Mumbai, Maharashtra
- Permanent
- Full-time
⏰ Work Mode: Work From Office
💼 Role: IP Telephony SpecialistWhat You'll Do:
- To design, implement, support, and maintain the organization's IP Telephony systems, ensuring high availability, scalability, and security of voice communication platforms. The role also involves troubleshooting, integrating with other communication systems, and contributing to the overall unified communications strategy.
- Design & Implementation||Configure, deploy, and maintain IP Telephony systems (e.g., Cisco Unified Communications Manager, Avaya, Microsoft Teams Voice, etc.).||Design dial plans, call flows, and voice gateway configurations.||Implement VoIP and SIP-based solutions for internal and external communication.||Operational Support||Monitor performance and availability of voice systems.||Troubleshoot call quality issues, dropped calls, and endpoint configurations.||Manage voicemail systems, auto-attendants, and call routing.||Integration & Collaboration||Integrate IP Telephony with collaboration tools (e.g., Microsoft Teams, Zoom, Webex).||Work closely with network, security, and service desk teams to ensure seamless voice services.||Maintenance & Upgrades||Perform firmware upgrades, patching, and system migrations.||Maintain redundancy, failover, and disaster recovery configurations.||Documentation & Compliance||Maintain detailed documentation for configurations, procedures, and policies.||Ensure compliance with data protection, privacy, and telecom regulations.
- Maintain System Uptime, Mean Time to Resolve (MTTR) Voice Incidents, Call Quality Score (MOS)User Satisfaction Rate, Number of Dropped Calls, SLA Compliance (Incident/Request Response)
- Experience in IP Telephony / Unified Communications roles.||Hands-on experience with major platforms like:||Cisco CUCM, Unity, UCCX, Expressway||Avaya Aura, Microsoft Teams Voice, Ribbon / SBCs||Strong knowledge of VoIP protocols (SIP, H.323, RTP).||Familiarity with QoS, VLANs, and WAN optimization for voice.||Understanding of network protocols and troubleshooting tools (Wireshark, TCPDump).||Relevant certifications (preferred):||Cisco CCNP Collaboration||Avaya ACIS / ACSS||Microsoft Teams Voice Engineer Associate.
✅ Proven experience in VoIP technologies and protocols
✅ Strong knowledge of network infrastructure principles
✅ Excellent problem-solving skills and attention to detail
✅ Ability to work independently as well as part of a team
✅ Effective communication skills, both verbal and written
✅ Relevant certifications such as Cisco or Avaya preferredReady to take your career to the next level? 🚀 Apply now and be part of our dynamic team!