CEC-Regional Customer Engagement Manager (RCEM)-BRANCH BANKING-RO-CE

Delhi
Permanent
Full-time

16 days ago

Job Category: KMBLDegree Level: Bachelor's DegreeJob Description:Job Role:· Lead a team of Relationship officers -Customer Engagement (ROCE) in the region to manage Cat C & D portfolio as assigned by VRM / CEC.· Lead Conversion - Meeting benchmark Conversion of leads as budgeted from time to time as generated by Customer experience Centre(CEC) and central campaigns/triggers by CVMHO team· Ensure superior ground coverage of the customers mapped to VRM and ROCE team· Drive portfolio objectives through RO CEs - Category upgrades, Casa deepening, Digital adoption, GPH improvement, GSA improvement· NPS - Ensuring on ground Customer experience translates into desired NPS at a portfolio levelJob Requirements:

Graduate with min 12 years, or Post Graduate with a min of 8-10 years of experience
Experience of managing a large feet on street 20+, team remotely.
Experience field sales in BFSI preferred.
Excellent communication skills - Verbal & Written
Flair for Sales
Good listening skills and strong communication abilities.
Team Player with deep sense of working in matrix structures.

Kotak Mahindra Bank

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